Longitude Surveyors, LLC Bid Document (31)

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| 59RFQ #26-07-01 • Survey personnel receive ongoing training in OSHA requirements, hazard recognition, personal protective equipment (PPE), confined space awareness, and safe field practices. • A pre-task safety briefing and job hazard analysis are conducted prior to mobilization to identify potential site hazards, establish safe work procedures, and ensure all team members understand project-specific safety requirements. • Special attention is given to working safely within active roadways, public rights- of-way, parks, utilities, and other municipal facilities. Our crews coordinate closely with the City’s Project Manager and other designated City personnel to ensure safe site access, minimize disruptions to the public, and comply with all applicable safety requirements, traffic control procedures, and project- specific protocols. Our proactive safety culture ensures that every project is completed efficiently while maintaining the highest standards of safety, professionalism, and operational awareness. Communication and Responsiveness Longitude believes that effective communication is the foundation of every successful project. Greg Bouie, PSM, will serve as the City’s Project Manager and primary point of contact, providing overall coordination, maintaining regular communication with the City’s Project Manager, and ensuring each assignment is completed efficiently, on schedule, and in accordance with the City’s requirements. His responsibilities include: • Provide regular project status updates. • Respond promptly to City requests and inquiries. • Coordinate scheduling of field activities with City staff. • Maintain open communication throughout the duration of every assignment. This collaborative approach allows issues to be identified early and resolved quickly. Complaint Resolution Longitude Surveyors is committed to providing responsive client service, open communication, and the timely resolution of any concerns. Should a concern or complaint arise, we will follow a structured resolution process to ensure the issue is addressed promptly and to the City’s satisfaction. • The Project Manager will immediately acknowledge, document, and evaluate the concern. • The issue will be communicated to the City’s Project Manager, and our management team will investigate the matter and develop an appropriate corrective action plan. • Corrective measures will be implemented promptly, and the City will be kept informed throughout the resolution process until the issue has been fully resolved. • Upon resolution, we will review the outcome with the City’s Project Manager to confirm satisfaction and incorporate any lessons learned into our QA/QC procedures to support continuous improvement. This proactive approach enables Longitude Surveyors to resolve concerns efficiently while maintaining transparency, accountability, and a high level of client service throughout the duration of the contract.