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<br /> <br /> <br />6.6 Delivering Responsive Professional Services <br /> <br />Responsiveness is particularly important under a continuing services contract, where the City <br />must be able to rely on its consultant for both planned assignments and needs that may arise with <br />limited notice. Schindler Architects is structured to provide the accessibility and flexibility required <br />to support that relationship. <br /> <br />As a principal-led firm, Schindler provides direct access to senior professionals who understand <br />the assignment and can respond without unnecessary layers of communication. Questions can <br />be addressed quickly, decisions can be elevated when necessary, and resources can be directed <br />where they are most needed. <br /> <br />The firm’s commitment to responsiveness extends beyond answering calls and emails. It means <br />understanding the City’s priorities, meeting commitments, anticipating potential issues, <br />communicating when circumstances change, and remaining engaged until an assignment is <br />successfully completed. <br /> <br />Schindler Architects intends to be a dependable extension of the City’s professional resources. <br />Whether responding to a small facility need, an expedited assignment, or a more complex capital <br />improvement, the firm will provide the same level of attention, professionalism, and commitment <br />to service.