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Section 0: Microsoft Dynamics CRM <br /> The requirements to address the current needs of Sunny Isles Beach offer unique challenges to any <br /> potential solution provider. While there are compelling reasons to choose a fully customized solution <br /> effort based upon Microsoft Net technologies, several of the specified requirements would have <br /> demanded additional efforts that prevented a custom approach from achieving best value.Aeon Nexus <br /> is in the unique position of having architected several custom enterprise class solutions in local,state, <br /> and federal government agencies and understands the benefits and pitfalls of such efforts. Our team has <br /> also recently achieved national recognition for our work with Microsoft Dynamics CRM,a platform <br /> perfectly suited for rapidly bringing solutions such as those required by the city of Sunny Isles Beach,to <br /> market.This offered our business team and technical architects a wide range of options to choose from <br /> when constructing a comprehensive solution that would be most capable of achieving the desired <br /> outcomes and guaranteeing success.After thoroughly analyzing all technological requirements,time <br /> constraints,and human factors, our team has architected the most technically sound solution based <br /> upon: <br /> 2.1 Microsoft Dynamics CRM Online(CRMOL) <br /> Microsoft Dynamics CRM Online(CRMOL) is our chosen platform for this initiative. CRMOL is a cloud <br /> based solution hosted in Microsoft datacenters. CRM provides fourth generation development <br /> capabilities through a web browser interface that allow complete application development and <br /> customization. Screen design, database entity construction, user management,workflow and business <br /> process creation are all handled without requiring custom development languages or development <br /> tools. <br /> Microsoft Dynamics CRM Online offers the most technologically compliant solution that meets or <br /> exceeds all requirements set forth the in the RFP. Microsoft Dynamics CRM Online and the proposed <br /> solution offer: <br /> Cloud based or on premise deployment. Cloud based deployment is available through Microsoft CRM <br /> Online with 24x7 availability and support, including high availability(HA) and disaster recovery(DR)as <br /> standard offerings. Furthering the compliance of Dynamics CRM is its ability to be taken out of the cloud <br /> and implemented in an on premise environment should the client find it necessary. <br /> Minimum diversity of technologies. Microsoft Dynamics CRM is built on the Microsoft Net platform <br /> and therefore integrates seamlessly with any type of.Net customization or agency built .Net assemblies. <br /> This solution eliminates all diversity in the technologies used to construct the application and falls 100% <br /> under the Microsoft stack of technologies.This becomes even more important when considering the <br /> extent to which the city,along with other state and city agencies, bureaus, and offices utilize Windows <br /> desktops and the Microsoft Office suite for business communication. Integration with MS Office tools <br /> such as Excel,Word, and Outlook are more thoroughly integrated with other MS platforms such as <br /> Dynamics CRM. Dynamics CRM also utilizes SQL Server, making integration with SharePoint, SQL <br /> Business Intelligence, and other reporting technologies consistent within the MS stack. <br /> Full integration with Microsoft Outlook. As mentioned above, Dynamics CRM integrates seamlessly <br /> with the MS Office suite of tools including Outlook. Specifically, Dynamics CRM offers users of Outlook a <br /> free CRM plugin that thoroughly integrates authenticated user profiles with CRM.This provides <br /> 8 <br /> 174 Glen Street I Glens Falls,NY 12801 T: 518.338.1551 F:866.252.1251 aeonnexus.com <br />