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powerful out of the box capabilities not readily achieved with competing solutions, even those involving <br /> extensive customization. Dynamics CRM's Outlook integration allows: <br /> Contact lists to be automatically integrated for communication and advanced mail merges. Users can <br /> attach and send documentation directly through the Outlook client, including generated CRM forms and <br /> reports. <br /> Extensive email tracking that proactively groups responses from individual cases and allows for <br /> workflow integration to create alerts,generate records, or associate communications with case data <br /> Full system data entry capabilities directly through Outlook. Users of Outlook have the unique ability to <br /> view Dynamics CRM interfaces directly in the Outlook client instead of accessing the web application <br /> through a browser.This is convenient for department staff who communicate daily using Outlook and <br /> who would then have the ability to work in Outlook without switching in and out of applications.This <br /> also provides solution exclusive offline capabilities. <br /> Offline access that gives system users the unique ability to work within the solution even when internet <br /> access is unavailable or the servers cannot be reached. Upon reconnecting,an automated <br /> synchronization process updates the online system of record and alerts the user to any issues that may <br /> be present with the data should conflicts have occurred since their last connected session. <br /> Full calendar and scheduling integration. Available to any Dynamics CRM implementation is the ability to <br /> manage calendars and schedules to alert users to scheduling conflicts and provide easy access to <br /> availability data. <br /> An enterprise approach to data that supports flexibility. Dynamics CRM is an enterprise class platform <br /> designed and maintained by Microsoft. By utilizing fourth generation development capabilities, CRM <br /> developers are able to dynamically create a robust data architecture that is extensible and easily <br /> managed. Common functions and routines are able to be serviced out and shared to reduce redundancy <br /> without any additional developer effort. <br /> A common data model that is expandable and easily customized. While Dynamics CRM allows for <br /> continued expansion of the organizational need for additional technical solutions,through its <br /> integration and reliance upon SQL Server,a single system of record is maintained and presented to <br /> customizers and admins in an easily understood format. Best practices are implemented and enforced <br /> throughout the automated creation of the supporting data structures resulting in a compliant data <br /> structure with common, program-independent identification of key reference data and a "single version <br /> of the truth". <br /> A tiered architecture capable of being implemented across a variety of data center environments. <br /> User interface implementations are separate from business rule and database interaction making CRM <br /> compliant with all governing agency architecture requirements for data security and data center <br /> deployment. Business processes in Dynamics CRM are made available across lines of business through <br /> exposed secure web services;CRM's extensibility and scalability have been well documented. <br /> Persistent data storage with SQL Server. Microsoft Dynamics CRM is designed to function with SQL <br /> Server and integrate with SQL Business Intelligence,SQL Service Reporting Services (SSRS), and Excel <br /> 9 <br /> 174 Glen Street I Glens Falls,NY 12801 T:518.338.1551 F:866.252.1251 aeonnexus.com <br />