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functional requirements for this solution. During this phase, our team will meet with key stakeholders <br /> to ensure the resulting solution meets the needs of department staff and IT professionals. In addition to <br /> the specific requirements, our team will seek to understand and document the workflows that must be <br /> in place to ensure successful execution, both within the software solution and also at the point where <br /> staff or their designees take over to execute their part of the process. <br /> The Discovery Phase will result in two primary deliverables. The first deliverable will be the Business <br /> Requirements Document (BRD),which memorializes what business processes must be executed by the <br /> solution and how the new,technology-enabled workflows will be performed. The second deliverable <br /> will be the Functional Requirements Document (FRD),which memorializes how the business <br /> requirements will be met in the solution. <br /> Phase 2—Development <br /> Leveraging the deliverables from the prior phase, our team will design a development plan for the <br /> solution and perform the necessary customizations and configurations to the Dynamics CRM solution in <br /> order to ensure that the necessary business and functional requirements are successfully met. During <br /> this process,the engagement's project plan will be more clearly defined, based upon a better <br /> understanding of the specific requirements. Specific milestones and implementation timelines will also <br /> be clarified. <br /> The Development Phase results in two key deliverables. The first deliverable is a refined development <br /> plan that articulates what and how development will occur over the course of this specific phase. The <br /> second deliverable is the application itself, in a development environment,with the requisite <br /> customizations and configurations in place. <br /> Phase 3—Implementation <br /> Leveraging the deliverables from the prior phase, our team will work with the department to implement <br /> the solution and ensure that it is functioning appropriately in a production environment. Our team will <br /> work to help ensure appropriate communication is provided to the users of the new solution. <br /> The Implementation Phase will have two key deliverables. The first deliverable will be the solution <br /> delivered in a production environment. The second deliverable will be as needed communications and <br /> change management consulting in support of the department's new solution. <br /> Phase 4—Testing& Training <br /> Our team will work with the department to develop and execute a Training Plan and will provide training <br /> and knowledge transfer to ensure that the staff understands how to administer, maintain,and support <br /> the application. <br /> In support of the successful implementation of the system,our team will support an onsite training with <br /> at least 10 participants on full system functionality,to include end-user and application administration; <br /> and two web-based training sessions with up to 20 participants each on end-user system functionality. <br /> Training can be accommodated at any phase during the project but we recommend a mix of training <br /> during the implementation phase and after the testing phase.The onsite training session will fully <br /> acclimate and prepare the city with the skills and abilities to setup, configure,test, and support the <br /> system to meet the requirements set-fourth in this engagement. The participants will be involved in real <br /> world lab-based scenarios to mirror normal daily responsibilities. The participants will perform their <br /> 15 <br /> 174 Glen Street 1 Glens Falls,NY 12801 T: 518.338.1551 F:866.252.1251 aeonnexus.com <br />