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4 <br /> 0 <br /> ® Quality Control Plan <br /> At Reliance Contractors we pride ourselves on our implemented and effective <br /> • quality control programs. We have devised our quality controlling process into 8 <br /> • divisions. <br /> O Hiring & Screening: The Hiring Process at Reliance Contractors is unparalleled <br /> • to any other janitorial company. We strive for success and choose only the top <br /> • notched candidates that not only posses previous cleaning experience but instill <br /> the qualities of a future business colleague. <br /> • The Reliance Hiring Process: <br /> • Prescreening <br /> o Evaluation of Applicant Information <br /> ® o Employment and Criminal Background Check via HIRERIGHT <br /> • o Drug and Alcohol Testing through LABCORP <br /> • Evaluation of Previous Cleaning Experience and References <br /> • o Interview <br /> ® o On-Site Monitored Cleaning Evaluation and Review <br /> ® o Hands-On grading on Cleaning Equipment use and confirmation of <br /> certifications <br /> • <br /> • Final Assessment and Decision by appointed Board of Directors <br /> ® Training: Our complete staff is required to have a full course of training, through <br /> • the classroom and hands on. It is crucial that all employees receive proper <br /> • training. Each team member must know how to clean properly and understand <br /> our company's values and rules of each facility we clean. All Reliance <br /> ® Contractors' employees attend a two-hour orientation where they learn about the <br /> • company's policies, procedures, and most importantly they learn about the <br /> ® commitment Reliance Contractors has to its customers. The commitment is to: <br /> 'Exceed the expectations of our valued customers both in the work we do and <br /> 0 the way we relate to those we come in contact with." <br /> 0 <br /> 0 <br /> • <br /> 0 <br /> S <br /> a <br />