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0 <br /> 0 <br /> Quality Control Plan Cont. <br /> Our training program covers, but not limited to the following topics: <br /> ® ✓ Safety <br /> ® ✓ Biohazard Clean Up (vomit, blood etc.) <br /> ® ✓ Hazard Communication <br /> ® ✓ Chemical Safety <br /> 0 ✓ General Housekeeping <br /> ✓ Security Procedures <br /> ✓ Sign In/Sign Out Procedures <br /> ✓ Customer Service <br /> ✓ Customer Interaction <br /> ® ✓ Pay Schedule <br /> ® ✓ Employee Benefits <br /> ® ✓ Procedures for Contacting Managers and Superiors <br /> ® ✓ Uniform and Professionalism in the Workplace <br /> ✓ Energy Efficiency at the Worksites <br /> Supervision: We supervise our new employees frequently to ensure that they <br /> ® understand what is required of them and so that they learn to do quality <br /> work. After they have proven they can be reliable and trustworthy, we continue <br /> ® to inspect there work on a weekly basis; more often depending on the difficulty of <br /> ® the building and the performance of the employee. <br /> ® Evaluations: Feedback through regular evaluations is an important tool we use <br /> ® to let our employees know if their work performance and cleaning quality is <br /> 0 meeting our standards. It helps them understand where they need to improve, <br /> and clearly reinforces our expectations. <br /> 0 Communication: Showing respect, being supportive and clearly communicating <br /> $ expectations is very important to a positive working relationship and for getting <br /> good performance from employees. Most people do better work when they are <br /> 0 treated with respect and are recognized for their hard work and for the <br /> ® contribution they make. We continually make efforts to keep communication <br /> ® lines open to our employees for their input, or should they need to express their <br /> concerns or grievances. Employees should feel safe to air reasonable grievances <br /> ® without retaliation from supervisors or management. <br /> Performance Incentives: We try to offer significant incentives to our employees <br /> ® to reduce turnover and make their work more rewarding. We offer opportunities <br /> ® for advancement to employees who are motivated and able to take on more <br /> ® responsibility and move up to a supervisory or floor work position. <br /> 0 <br />