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0 <br /> 0 <br /> 0 <br /> 0 <br /> o <br /> The varying levels (e.g., formality & frequency) of surveillance/inspections ensure adherence to the <br /> established performance standards. This is ensured based on the diversity and quantity of inspections <br /> (types/kinds) conducted. A few examples of the types/kinds of inspections conducted inclu ie: <br /> • formalized checklist-type <br /> 0 • intermediate/in-progress inspections (e.g., after performance of a particular r task & <br /> o before beginning a new task) <br /> • input-oriented — those examining the process or procedure involved in performing the <br /> work <br /> The quantity of inspections is also very important because it helps ensure that through over- <br /> o sampling/inspection, performance standards are maintained and trends (especially negative ones) in <br /> o performance can be rapidly identified and corrected. <br /> o To ensure proper effectiveness of inspections, SMG will develop a Master Inspection Schedule. This <br /> o Schedule will provide details and summarize the areas to be inspected on a monthly i asis. The <br /> ® Schedule will include: <br /> • area to be inspected <br /> ® • type/kind of inspection to be performed <br /> ® • frequency of inspection <br /> 0 <br /> ® Simply, the Schedule identifies: who — will be performing the inspection, what -- will be inspected and <br /> when —it will be inspected. <br /> Management Acts — This discussion would not be complete without addressing the management acts <br /> needed to ensure adherence to performance standards. These acts are often times not view'd as being <br /> ® part of quality control. Alternatively, SMG views them as a fundamental aspect of quality)control; so <br /> fundamental that we view them as the key ingredient to completion of our Total Quality approach to <br /> ® quality control. Simply defined, these acts are the corporate and project management methods, <br /> policies and procedures needed to ensure successful day-to-day operations. A few of these acts include <br /> our: <br /> ® % Staffing Plan <br /> ® > Cost Control <br /> ® > Total Employee Involvement (TED — incorporation of all SMG employees into the <br /> • quality control organization, e.g., "ownership" of work, self-inspections, etc.... <br /> • <br /> 0 <br /> 0 <br /> 0 <br /> 0 <br /> 0 <br /> • <br /> Alf CITY WIDE CUSTODIAL SERVICE. SUNNY ILS£S BEACH FLORIDA <br />