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0 <br /> 0 <br /> 0 <br /> 0 <br /> ® These acts are first identified and covered during our initial training/orientation sessions during phase- <br /> () in. What makes all the difference is that these acts are reinforced during ongoing/refresher training a <br /> minimum of quarterly throughout the contract term. The objective/philosophy of this training is to <br /> 0 develop and maintain a Total Quality approach to task accomplishment. This "upfront" emphasis on <br /> 0 quality control reduces the reliance on the more reactive method of surveillance/inspections. The <br /> 0 reason this occurs is quality is engrained in the management acts thereby making the process itself <br /> ® quality-oriented. Simply, quality becomes instinctive. <br /> 0 <br /> 0 <br /> 0 <br /> 0 <br /> 0 <br /> 0 <br /> ® TOTAL <br /> QUALITY <br /> CONTROL <br /> ® TOTAL EMPLOYEE INVOLVEMENT <br /> EMPLOYEE FEED BACK <br /> ® QUALITY CONTROL INSPECTIONS <br /> ® CUSTOMER FEED BACK <br /> ® CUSTOMER SPECIFIC <br /> ® STAFFING/CLEANING PLANS/COST CONTOL/ <br /> ® EMPLOYEE TRAINING/DEVELOPMENT <br /> • <br /> ® (";N <br /> CITY WIDE CUSTODIAL SERVICE, SUNNY ILSES BEACH FLORIDA <br />