ITB No 16-03-01 Motor Coach Transportation (Final)

Home Browse Search

City of Sunny Isles Beach | Invitation to Bid No. 16-03-01 15 3.4 DRIVER REQUIREMENTS In addition to the requirements of Section 1.33 of the General Terms and Conditions, Vendor shall ensure that: a) All drivers will be neat and clean in their appearance, dress in appropriate attire and wear a Vendor issued photo identification badge that is visible all the times; b) All drivers will verbally communicate effectively in English with passengers and staff and do so in a professional and friendly manner; c) All drivers do not alter or modify any trips without prior written approval by the City; d) Drivers comply with procedures and practices in securing passengers, car seats, travel chairs, crutches, walkers and orthopedic equipment at all times; and e) Drivers do not use cell phones (talking and texting) while operating the vehicles. The City reserves the right, at any time, to approve or reject any driver under this Agreement. The decision of the City regarding qualifications, acceptance or rejection of any driver under this Agreement shall be final. 3.5 ESCALATION PROCESS Notwithstanding the City’s right to terminate Vendor’s services pursuant to Section 1.37 of the General Terms and Conditions, the City may opt to address problems under the following process: a) The City will contact the Vendor and explain the problem. The Vendor shall explain its position, provide a course of action that is mutually acceptable, and shall remedy the problem within twenty-four (24) hours of the notice. b) If the problem has not been remedied or the City encounters the same problem again, the City may, at is sole discretion, either work with the Vendor to come to a solution or use the secondary Vendor. If a solution cannot be mutually agreed to, the City may cancel any unfulfilled City authorized trips without any cancellation penalties, and fulfill its requirement needs with the secondary Vendor. Should the primary Vendor remedy the problem to the City’s satisfaction, the City may request future trip services. 3.6 RECORDS, REPORTS AND DOCUMENTS In addition to the requirements of Section 1.43 of the General Terms and Conditions, the Vendor shall maintain records for all services provided to the City which shall include property, personnel, and financial records as are deemed necessary by the City to assure a proper accounting of funds. Data items which the Vendor may be required to submit to the City includes, but is not limited to: a) Vehicle trip origin and destination