Reso 2016-2542 - Laserfiche WebLink

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City of Sunny Isles Beach 18070 Collins Avenue, Sunny Isles Beach, Florida 33160 (305) 947-0606 phone (305) 949-3113 Fax 1. Operation, Management and Maintenance of the System (a) Contractor will use its best efforts not to perform maintenance during business hours. In emergency cases, adjustments to the system may also take place during hours for paid parking. If necessary, Contractor may perform maintenance of the system during business hours. provided Contractor provides Contractor with at least twenty-four (24) hours advance notice before the start of the Services. (b) Contractor's data makes a daily backup of data, which is also mirrored to another database for redundancy. 2. Errors and Interruptions (a) When an error or interruption occurs in the Services. City will inform Contractor as soon as possible. Contractor will confirm its receipt of such notification in writing. (b) In the event that City and Contractor disagree about whether an error or interruption has been resolved, City and Contractor will discuss in good faith and reach a mutual resolution regarding whether such error or interruption has occurred or been adequately resolved. If the Parties agree that the problem was in fact an error or interruption. then Contractor will not be entitled to a credit for the Software during the downtime. 3. Security and Authorization. Contractor will protect and authenticate a limited number of representatives that will have access to the system and confidential information. The Parties will respect and utilize security access codes. 4. Reports. Contractor will provide the City access to reports related to the Services via an Internet or other digital means in relation to parking history, active users and parking revenues. 5. Equipment. Contractor will be responsible for providing all related systems, signs, and/or stickers required to effectively operate the mobile pay program subject to the approval by the City. 6. Data Ownership. Contractor will own and store all data collected during the operation of the MPP, except where such ownership violates any agreement with any third party data or software provider. City will acquire a non-exclusive license to use the data during the operation of the MPP. For the purposes of this section, data means any information, documents, or electronic files provided to Contractor by a parking customer in the course of their use of any component of the MPP. 7. Intellectual Property (a) City will acquire a non-exclusive, non-assignable, non-transferrable, and non subleaseable right and license to use and access the MPP for its internal business purposes. C6I99-1516-036-PASSPORT PARKING. INC. 13 J 'u