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Exhibit C - Maintenance Agreement Execution below entitles City of Sunny Isles Beach (the "Customer") to full maintenance coverage provided by Andrews Technology ("Vendor') for the attached time and attendance system for one year from the date of execution below. This agreement is renewed automatically each year unless advised by the Customer in writing no less than thirty days prior to the anniversary of the date of execution of this agreement. Maintenance coverage is all inclusive and is described in more detail below: • On-Site Maintenance includes the following features: o All technicians are dispatched locally o Service is available 24 hours-a-day; seven days-a-week. o Customer's assigned technical team can be reached directly by cell phone 24/7. o Toll-Free support is available as a back-up to direct contact with assigned technical team. o Support is provided 24/7. Same day response is guaranteed for any call received prior to 2:00pm. o Machine replacement is next day provided above timing guideline is met. o Parts replacement is next day provided call is received prior to 2:00pm as mentioned above. ® o Customer is responsible for annually completing brief"Customer Satisfaction Survey"to determine assigned technician's performance regarding above standards. • Hardware depot maintenance. Vendor will overnight the customer a replacement device. The Customer is responsible for sending the failing device back to the Vendor. • Labor • Hardware upgrades • Software upgrades • Toll-free online support • On-line support If the customer elects not to execute this document, and therefore be covered on a time and materials basis, the customer is responsible for all machine and parts replacements. The Vendor's hourly rate for service, including travel, is $225 per hour (two hour minimum). Hardware and software upgrades are chargeable to the Customer when not covered under maintenance contract. Maintenance Terms WARRANTEE: Vendor warrants the listed products to be free from defects in material and workmanship, and perform in material respects in accordance with the system specifications (or equivalent) document under normal use for the Warranty Period of 90 days. The term of this agreement will begin after the expiration of the warranty, run for a term of one year from such date, and continue for subsequent one-year terms thereafter until terminated. After the first year, maintenance will be billed at the applicable rate at that time. Page 9 of 10