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IntelliTime Systems Corporation Standard Operating Procedure for Client IT Staff Support Responsibilities The following are the standard operating procedures for a client's internal IT support staffs and delineates recommended support responsibilities between internal staffs and IntelliTime. For the server that hosts the IntelliTime web site and database the following tasks are strongly recommended on a daily basis. I. Verify that there is adequate disk space available e.g. >2 GB. Windows Server is unhappy without adequate disk space. The disk space usage does not grow rapidly and is usually less than a few megabytes a pay period. 2. Verify the server is connected to the network and users can reach the server. E.g. by logging into VTI. 3. Perform a tape backup of the IntelliTime server nightly. Periodically try restoring a file such as a Windows Help file from the tape back to the server to assure that the backup is usable. DO NOT restore any file in the IntelliTime application or database folder -- use a non critical file or one you create for this purpose. 4. Review the server Event log and report any critical application alerts to IntelliTime. If there are hardware alerts, resolve those with the hardware support vendor. 5. Download and install Microsoft Live Update patches monthly. (If a service pack for Windows 2003 or SQL Server 2005 is part of the update, contact IntelliTime before installing the service pack.) Often updates might require a server reboot so we don't recommend you set this to automatically download and install updates. You should coordinate the reboot with users to insure no one is surprised by this like the Police or Fire night shift for example. 6. If your implementation includes time clocks, if a clock freezes you might be asked to reset the clock which is similar to a reboot. This involves using the key provided and unplugging the power to the clock and then plugging it back in. You can also just unplug the power transformer from the wall if this is exposed. If a clock is accepting punches but they do not show up in the IntelliTime "Who Is In" page within five minutes, you would troubleshoot the network by seeing if you can ping the clock. The Who Is In page is covered in the upcoming training. If you cannot ping the clock after rebooting it and the clock seems to be accepting punches troubleshoot the network by trying to ping the IntelliTime server from the remote network where the clock is installed. If the clock is dead and the display blank you will replace the clock electronics module with the spare we will provide. You will have a "hot spare" on site at all times for this purpose. Replacing the clock includes un-attaching the network and power cable and the attaching the hot spare. You will then return this to IntelliTime for replacement under our annual support agreement. • Copyright 2014, IntelliTime Systems Corporation Page 1 of 2