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IntelliTime Systems Corporation Response to the City of Sunny Isles Beach, Florida 41) <br /> Supervisor training is best provided through hands on classes in a PC equipped training <br /> room. This class is also an hour and forty-five minutes in length. One subtle but key role <br /> Supervisors play in this type of project is that they provide first line support for their <br /> users. If a user has a question about IntelliTime, they will first ask their Supervisor. Then <br /> supervisors can ask their department level coordinators if they do not know the answer. <br /> Then the department level staffs then ask the Administrators. This hierarchical approach <br /> provides for the most efficient knowledge transfer. Once a Supervisor asks a question, <br /> they can easily handle the next time the same question is asked by a different user. <br /> Users that will use a time clock can be trained in ten minutes by their supervisor at the <br /> time clock. If the City desires users to also use the Web interface for example to review <br /> historical timecards or leave requests, then the user should also attend the lecture class <br /> above for users. <br /> IntelliTime Systems Corporation is also proposing to provide six videos for user and <br /> supervisor training. These are customized for the City of Sunny Isles Beach and are <br /> used to orient the remaining users in the City on the IntelliTime system, as well as new <br /> users, supervisors and schedulers that join the City after the vendor led training is <br /> complete. <br /> 11) <br /> Copyright 2016, IntelliTime Systems Corporation Page 2 of 2 <br /> 5/10/2016 <br />