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± ------- - anMaarniai -,--"Sitt,- %1/4,,,. 7"----t--.-- .: ,- , <br /> • <br /> AGS's executives recognized the importance of a Centralized Communication Center decades <br /> I <br /> ago. This is an integral part in providing a professional level of service; more importantly. it not <br /> only provides the assigned personnel assurance that their calls for assistance in an emergency <br /> Isituation will be responded to immediately, but it also allows AGS to immediately and <br /> effectively coordinate the events during day-to-day field operations. <br /> 1 Our Management Team's years of experience with a 24-Hour Centralized Communications <br /> I <br /> Center has allowed us to constantly upgrade and develop the capability to receive and dispatch <br /> calls in the states in which we are licensed to provide security services, monitor DVR and CCTV <br /> 1 systems, and receive alarm notifications. The dispatchers utilize computerized systems that allow <br /> them quick access to a cellular phone number, thereby permitting effective communication with <br /> 1 emergency contact personnel at local law enforcement agencies, state law enforcement agencies, <br /> and emergency responders such as medical first aid, fire departments, emergency client contact <br /> 1 names, and their vendors in the states within our operational arena. All assigned Guard <br /> information is also available, including their working schedules, availability, certification <br /> 1 expiration dates. and emergency contact information. Similarly, all assigned Officers are able to <br /> contact the 24-Hour Communications Center by push-to-talk radio or cellular phone, which <br /> 1 allows the on-duty dispatcher to assist them immediately, who in-turn assures clients that a top <br /> management executive will return their call within minutes. AGS's key management's Law <br /> 1 Enforcement and Military backgrounds have provided training and understanding of the crucial <br /> role the dispatch center has in making the security program a success. <br /> IQuality Control Program <br /> As pan of our retention policy. AGS has taken strategic steps to ensure that each new hire <br /> 1 completes the term of their assignment. We have designed our recruiting methodology to include <br /> the interview/hiring process and utilizing a recruiter's applicant screening checklist. <br /> 1 <br /> 1 <br /> 10 <br /> "Setting,Temorrowys;S;tait rds5Tcoday ' — ���.' <br />