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/ Pti4ERICA, <br /> asaAGS Corporate Quality Control personnel will provide training in procedures to AGS personnel <br /> tassigned to the support contract. Training will consist of sub-areas to include but not limited to: <br /> Basic. Intermediate. and Advanced procedures. Formal and informal (on-the-job-training) will <br /> ' facilitate continuous improvement and rectify any negative trends. Remedial actions will consist <br /> of identifying and documenting negative trends and implementing suitable, additional training to <br /> ' ensure AGS Personnel understand each task breakdown and overall mission. AGS will focus <br /> primarily on Duty Knowledge, Skills Training, Lateral Training, and Report Writing. <br /> A wide variety of logs, records, and reports will be in use throughout the support effort. They are <br /> ' designed to be customized document trails for maintaining accountability within individual areas <br /> of concern; as such, they play an important role in the Quality Control of operations. These logs <br /> will be monitored by the Quality Control/Contract Officers to determine their accuracy, evaluate <br /> them for modification, or determine their continued need. Recommendations will be discussed <br /> ' with the individual support personnel. Daily security reports will be submitted to designated staff <br /> advising of any emergencies or incidents that the Guard responded to. <br /> ' AGS will monitor and inspect all work performed to ensure a consistently superior level of <br /> ' service in compliance with contract requirements. AGS has a comprehensive, well-established <br /> Quality Assurance Plan (QAP) to ensure, with the highest degree of confidence, that work <br /> ' objectives will be achieved as planned and that items and processes will be performed in <br /> accordance with valid professional requirements and standards. This QAP framework was <br /> developed utilizing the principles of AGS Total Quality Management (TQM) philosophy and <br /> culture of continuous improvement with an emphasis on meeting and exceeding Contract <br /> ' performance requirements. In particular, TQM envisions Quality Control as the responsibility of <br /> event' AGS employee; therefore, every employee is charged with successfully completing his/her <br /> duties while continuously searching for, and recommending ways to, improve existing processes. <br /> Experience has proven that this approach ensures employee accountability; improves task <br /> ' efficiencies; increases customer satisfaction; and promotes cost control on a contract-wide basis. <br /> 12 <br /> "Setting,Tomorrows;SGa��, ns�Tcoday,� -����I <br />