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C ��\ PHONE 704.377.1755 FAX 704.377.3155 WEB parkinc.com <br /> ADDRESS 1415 South Church Street I Suite T I Charlotte I North Carolina 128203 <br /> \ <br /> 0 <br /> PARK INC <br /> 0 QUALITY ASSURANCE <br /> O Park Inc's business and reputation are built on excellent customer service. It permeates everything we <br /> O do. A dedication to customer service is evident in our interviewing process, training, day-to-day <br /> 0 performance, and our constant desire to improve. One important way that we maintain a focused <br /> customer service attitude is by fueling the synergistic effect between excellent customer service and <br /> 0 continued success as a company. We take every opportunity to reinforce the belief that great customer <br /> 0 service benefits the customer, the employee, the client, and the company. <br /> 0 <br /> OOur goal is to maximize employee performance. To help us achieve this goal we have instituted the <br /> following processes: <br /> 0 <br /> 0 • Employee standards have been set and communicated to all employees. <br /> 0 • Every attempt is made to hire only customer focused individuals. <br /> • We implement a consistent and effective training program. <br /> 0 • Management is customer focused and models that behavior for their staff. <br /> 0 • We review our employees' work on a regular basis. <br /> 0 • We reward for good job performance. <br /> 0 • We take corrective action where employee performance is poor. <br /> • We dismiss employees who do not provide the level of service that we demand. <br /> 0 <br /> O Park Inc employees, through the training process, are taught to perform their duties according to our <br /> O proven system. This system includes: <br /> 0 • Greeting customers and pedestrians • Assisting customers with directions and <br /> 0 with a smile and scripted greeting information <br /> 0 • Assisting with client requests • Cleaning their responsible areas <br /> 0 <br /> 0 The true difference in our system is our people. We realize that our resources are our people. <br /> And that service is a critical requirement when the crossing guards are the first and last points of <br /> 0 customer contact. Accordingly, we recruit quality candidates that meet our strict criteria. <br /> 0 <br /> 0 <br /> O 11 <br /> 0 <br />