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O �\ PHONE 704.377.1755 Nu 704.377.3155 WEB parkinc.com <br /> � / ADDRESS 1415 South Church Street I Suite TI Charlotte I North Carolina 128203 <br /> 0 � <br /> O EVALUATION <br /> OPARK INC <br /> OWe use five main methods of evaluation: <br /> O • In-house --- as previously described, our managers perform regular spot-checks. <br /> 0 • In house --- we send out 'mystery parkers' to experience our services first hand <br /> O (please see Mystery Shopper Employee Assessment in appendix) <br />`0 • From the customer's perspective --- "How Are We Doing Cards" will be available at <br /> 0 • <br /> all job sites, exits and on shuttle buses. <br /> • On a regular basis, the president of the company will telephone our contact at the <br /> O City of Sunny Isles Beach to see how things are going. <br /> 0 • Annually, we send out an account survey form to our contact at each account <br /> 0 <br /> 0 <br /> 0 <br /> 0 <br /> 0 <br /> 0 <br />.0 <br /> 0 <br /> 0 <br /> 0 <br /> 0 <br /> 0 <br /> 0 <br /> 0 <br /> 0 • <br /> 0 <br /> 0 <br /> 150 <br /> C <br />