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bowmanconsulting.com Quality Assurance / Quality Control The Bowman Consulting team has a QA/QC system in place for all of our projects to ensure the quality of work and documents prepared for each project. The QA/QC Manager will be responsible for overseeing and managing the Bowman Consulting Quality Assurance System. This system ensures that the needs and requirements of the client and governing agencies are met, and that a well thought out and cost effective solution is produced. QA/QC is a continuous mindset that runs the course of the project and cannot be inserted intermittently or added at the end. Based on the scope of work, standards checklists are tailored to exactly match the needs of each project, and for each individual involved with the project. Field crews, CADD Technicians, Licensed Surveyors and Project Managers are each responsible for verifying that the work they supervise is in accordance with project requirements and Standards of Practice. Through this system, we conduct kick-off meetings, perform QA/QC on field data and office computation, CADD drawings, and final QC and post mortem meetings to keep the communication lines open and productive. The following highlights the general procedures of our system. Depending on the type of project, the system is customized to ensure appropriate interim reviews and input from the client. Tab 3 Approach/Methodology Scoping Meeting with Client • Determine scope • Determine schedule • Gain additional background information from client • Understand client’s goals & deliverable requirements • Project Manager to walk site • Prepare proposal Internal Kick-Off Meeting • Secure site access • All project staff attends • Discuss overall project issues and solutions • Discuss client expectations • Ensure continuity of project from start to finish • Survey staff gets benefit of senior staff’s experience Project Work Begins • Compile research from land records and others • Prepare field package based on compiled data • Kick-off meeting with field crew on site Project Process • Field Crew collects data in the field and forwards data to the Project Manager and Survey Technician at the end of each day • Survey Technician processes field data each morning; verifies that checks are being made in the field and coordinates with field crew • Once the field work is completed, data is compiled and drawings are produced Final QC • Project Manager to walk site and review survey and plats • Ensure all surveying work is done in accordance with client’s standards and specifications • Ensure that scope of services was completed according to contract • Ensure that final deliverable meets the client’s standards • Ensure that Florida Statute 472 (Land Surveying and Mapping) and Florida Administrative Code FAC 5J- 17.051/052 (Standards of Practice) are met. Post Mortem • Review project costs against budget • Review major project issues, if any • Discuss what can be done better • Meet with client for input on performance Resource Sharing Program Responsiveness and being readily available to our clients have become key components of the firm’s success in a challenging economy. For this contract, we will work diligently to develop a schedule that maximizes the survey crew’s time on site, and minimizes time spent on the road, adding virtually no cost to the project. Our resource sharing philosophy allows us to share staff, including field crews and office staff, based on project needs. This strategy gives us the advantage of being able to pull manpower to handle larger projects on very short notice, allowing us the resources to complete each project on time. Our field crews do not need to report to our offices in order to coordinate with Page 29