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NETWORK PEItF08.MANC~ Total Dat.l Solutionll, Inc. a:lsumC:l no liability financial or otherwillc lor ~rformance or non- pcrf()rmancc of thc Cellular Digital Packct Data (DCPD) network; any and all aspc(:t:l; 3:lsociated with this Wirelcss Mobile Computing Solution. Any and all perform.lnce issues are solely the rcsponsibility of the network provider. (/0 A rleI. GTF. 8.11 South. 8.IIAu""uc/ Total Data Solutions, (nc. assumes no responsihility fmancial or othcrwise lor performance or non- performance of proprietary software installed on Total Data Solutions, Inc. hardware or other third party hardware, included but not limited to loss of any and all compiled data. Total Data Solutions' relationship in regard to Software Vendors is that of an intermediary and liaison for problem resolution. As always, your initial contact for any system malfunction will be Total Data Solutions, Inc. Maintenance agreements can and are recommended be purchased on an annual basis from your chosen software provider. Any and all Operating Systems software will be supported and maintained by and through Total Data Solutions, Inc. Daily hours of support vary through customer choice and are outlined in detail in the Software Maintenance and Support section of Total Data Solutions personalized quote as well as the invoicing. SOFTWARE OPERATION Total Data Solutions takes responsibility for the installation, setup, integration, and coordination of your completed Computer Aided Dispatch and Records Management System with exception of the Network provider's network, We guarantee your system to be fully functional to the extent of completion in accordance with Total Data Solutions personalized quotation and fmal invoicing. TIlls includes hardware/ software installation, hardware/ software training, as well as resolution of hardware and hardware/ software conflicts. Post installation, Total Data Solutions agrees to act as your single contact for any and all problem resolution, excluding network provider network parameters and liability of the term as outlined in the Maintenance and Support Agreement as chosen by the customer at contract signing. In the event of a system failure Total Data Solutions agrees to fully remedy the failure in order to insure renewal of full operation. TDSI FINANCIAL POLICY Total Data Solutions, Inc. financial policy must remain strictly intact due to the nature of high technology implementation. ALL implementations, whether LEASE or PURCHASE are handled under the guidelines as follows, WE APPRECIATE YOUR ADHEARANCE IN ADVANCE, THANK YOU: 50010 DUE and PAYABLE at CONTRACT CLOSING $21,707.00 40% DUE and PAYABLE net 10 days of INSTALLATION $17,366.00 10% REMAINING BALANCE DUE NET 30 DAYS POST INSTALLATION $4,341.00 TOTAL $43,414,00 . .