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<br />SUPPORT and MAINT AINENCE AGREEMENT OPTIONS <br />ALL OPTIONS are A V AILABLE in 1, 2, 3, 4, S Year Terms <br />The system purchase includes 12 months onsite maintenance, 5 days <br />per week from 8:00am to 5:00pm, with no deductible. <br /> <br />OPTION #1 <br /> <br />On-Site Maintenance/ includes Help Desk and Telephone Support <br /> <br />SERVERS and NETWORK ONLY 7X24 4 Hour RESPONSE TIME <br />SERVERS and NETWORK ONLY 5X9 NEXT BUSINESS DAY RESPONSE <br />COMPLETE SYSTEM/ NETWORK 7X24 _... 4 Hour RESPONSE TIME <br />COMPLETE SYSTEM/ NETWORK 5X9 NEXT BUSINESS DAY RESPONSE <br /> <br />OPTION #2 <br /> <br />Depot Maintenance/ includes Help Desk and Telephone Support <br /> <br />COMPLETE SYSTEM including NEXT DAY EXCHANGE SERVICE/excluding Servers <br />COMPLETE SYSTEM excluding NEXT DAY EXCHANGE SERVICE <br /> <br />OPTION #3 <br /> <br />Remote Di~nostics/ includes Help Desk and Telephone Support <br /> <br />REMOTE DIAGNOSTIC SERVER SUPPORT THROUGH DIAL UP CONNECTION TO <br />SERVER AT YOUR LOCATION <br /> <br />Total Data Solutions agrees to assist and advise Sunny Isles Beach on any and all future hardware and software <br />additions to the network, at no additional cost, for the term period outlined in the Support and Maintenance <br />Agreement Options. See above. <br />