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CII shall not be liable for costs incurred for correcting and/or repairing backbone damage <br />and/or data corruption caused by improper operations or failure of associated systems. <br />Associated systems are defined as any equipment used in the operations of the 800MHz <br />Radio System that is not directly maintained by CII. <br />2.3 Mobile Equipment Maintenance <br />Mobile equipment is defined as all vehicular mounted, radios, personal portable radios, <br />vehicular repeaters and portable radio chargers. <br />Mobile equipment shall be serviced at the customer building, at the vehicle's work <br />location or at a CII facility during normal working hours. Emergency services shall be <br />available twenty-four (24) hours per day, seven days per week. Emergency service on <br />mobile equipment, if requested will be performed at the rate stated for demand <br />emergency service. <br />2.4 Working Hours <br />Working hours are defined as 8:00 a.m. to 5:00 p.m. Monday through Friday excluding <br />holidays. Work performed outside of working hours is defined as emergency service. <br />2.5 Demand Services <br />The installation, removal, or reinstallation of equipment shall be performed by CII, <br />following reasonable notice, and at the rates listed in Exhibit D to this agreement. <br />Service work made necessary because of abuse or neglect not under the control of CII <br />will be performed at the hourly rate for demand service, plus parts. Special work, not <br />otherwise covered, will be performed at prevailing rates, or may be performed by The <br />Customer or its agents at The Customer's election and expense. <br />2.6 Preventive Maintenance <br />CII will adhere to the following preventative maintenance schedule: <br />Annual Terminal Equipment test: Terminal Equipment <br />Perform verification on mobiles, portables and control stations <br />covered by this agreement to validate factory specification. Correct <br />any deficiencies found. * <br />*Does not include damage due to abuse. <br />2.7 Service Records <br />Copies of service records will be provided by CII upon request of The Customer. <br />Sunny Isles Beach Police Department Maintenance Contract rev. 1.04.3A <br />