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<br />l:rcqllclltl: .\"kl..'d ()lIC\tiOIl\ <br /> <br />Please provide a brief overview of the ownership and history of your <br /> <br />company. <br />EyeMed Vision Care is an integral part of the family ofLuxottica Corporations. Luxottica is the <br />world leader in eyeglass frame designs and manufacture. LensCrafters, the nation's leading <br />optical retailer, with over 17 years experience, is a wholly owned subsidiary ofLuxottica Group. <br />LensCrafters and the doctors of optometry next to LensCrafters are providers on EyeMed Vision <br />Care's panel. This unique vertical integration enables EyeMed to provide a vision care value <br />unmatched in the industry. <br /> <br />Do you conduct customer satisfaction surveys? <br />EyeMed has an independent research firm conduct a montWy Member Satisfaction Survey <br />(MSA T) that collects quantitative, reliable data about the service members receive at provider <br />locations. We use this information to determine the best ways to constantly improve customer <br />service and satisfaction levels. <br /> <br />Describe the procedures members must follow to access benefits through your <br />network providers? <br />The process for members to access their EyeMed Vision Care benefit is simple. First, the <br />member will locate the nearest participating provider, either by calling our toll-free locator <br />service (1-866-9EYEMED), visiting our web site (www.eyemedvisioncare.com). or by referring <br />to the provider listings in their membership kits. Second, the member will schedule an <br />appointment with the provider of choice, and third, present the member ill card at the time of <br />service. Eligibility verification and claim forms are handled entirely by the provider. This <br />means no paper work for members when utilizing participating providers. <br /> <br />What frames are covered under your plans? <br />Members may choose from any frame available at an EyeMed provider location. This allows the <br />members to select the style that best suits their personality and lifestyle needs. It also guarantees <br />members are getting the best value in eyewear. Most independent providers and all LensCrafters <br />locations carry quality brand name frames from Luxottica including Brooks Brothers., Anne <br />Klein., Vogue., and others. Additionally, Luxottica frames are fully guaranteed against defects <br />in material and/or workmanship for two full years. <br /> <br />888-4-EYEMED <br />www.eyemedvisioncare.com <br /> <br />11 <br />