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<br />l.'rclJLlclltl) .\\kl..\d <)L1l..\\tiOIl" <br /> <br />How can I determine the access members will have to the network providers? <br />EyeMed can perform an access analysis based upon the zip co<!es of the members. This analysis <br />will allow us to determine accessibility of members to our providers. When requesting an access <br />analysis, please include a listing of the member zip codes and a standard for the evaluation (i.e., <br />one provider within 15 miles). If standards are not included, EyeMed will determine a <br />reasonable standard and indicate that on the report. Also, EyeMed has the capability to quickly <br />add providers in areas where additional coverage is needed. If members would like to request a <br />specific provider to be added to our network, we would be happy to extend them an application <br />as well. <br /> <br />How often and in what format will you accept eligibility information? <br />Eligibility data should be forwarded to EyeMed on at least a monthly basis to ensure we have up- <br />to-date information on all members. Your Account Management Team and Database <br />Coordinator assigned to your account will work closely with you on the submission of the data. <br />We can accept eligibility data in a variety of formats via electronic mail, diskette, or cartridge. <br />The following details the file formats preferred: <br /> <br />Q Microsoft Excel <br />Q Lotus 123 <br />Q Comma Separated, PC Text File <br />Q 181 Byte Fixed Length Record Format <br /> <br />What type of communication material do you provide to members? <br />All new members will receive a comprehensive informational brochure, which contains <br />everything they will need to properly access quality eye care through the plan. Included are a <br />member ill card, a prioritized listing of nearby EyeMed Vision Care providers, specifics of the <br />plan, and an explanation of the discounts or the dollar amounts that are covered for eye exams, <br />eyewear, and laser vision correction. <br /> <br />Who will be the primary EyeMed contact? <br />EyeMed will dedicate an Account Management Team to work cooperatively with you to assist in <br />the implementation of the plan and to provide the ongoing service you need. This Account <br />Management Team is your primary contact, and will work closely with you, answering any <br />questions and helping you resolve any problems you may have. This team consists of the <br />Regional Sales Manager and the Account Service Manager for your area. <br /> <br />888-4-EYEMED <br />www.eyemedvisioncare.com <br /> <br />12 <br />