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<br />I\ccc"",ill~ i\l~\lllh~T Hl\Il~\lit", <br />'- <br /> <br />EyeMed is concerned with the visual health of your employees. That's why EyeMed encourages <br />them to use their benefits, And, we make it easy for your members to access their benefits. <br />Members do not need to request or fill out claim forms of any kind when visiting a participating <br />provider. Using their EyeMed Vision Care benefit is easy... <br /> <br />1. Find a Provider - To locate a nearby provider, members have three <br /> <br />options: <br />Cl Our web site, www.eyemedvisoncare.com. features a convenient Provider Locator, which <br />helps pinpoint providers according to the member's home zip code, <br />Cl Members can refer to their membership packets, which provide the names and locations of <br />nearby providers. <br />Cl A quick toll-free call to our Member Services Department (1-866-9EYEMED) puts members <br />in touch with a live operator, Also, by calling the same number, members can access our 24- <br />hr. automated provider locator. EyeMed offers member service hours that are unparalleled in <br />the industry: <br />Mon - Sat. 8 a.m. - 11 p.m. and Sun. 11 a.m. - 8 p.m. <br /> <br />2. Schedule an Appointment <br />All LensCrafters stores and many independent providers accept walk-ins, but it's recommended <br />that a prior appointment be made to schedule an eye exam. Many providers have convenient <br />evening and weekend hours. <br /> <br />3. Provide ID <br />Members should give providers their name, employer name, and Social Security number. They <br />should also present their EyeMed ill card at the time of service, <br /> <br />4. Receive Services <br />Members may choose to receive all services at one provider location, or may opt to receive an <br />exam at one location and purchase materials at another. All our plan designs, however, assume a <br />one-time use of benefit, providing no remaining balance for future use within the same benefit <br />period. <br /> <br />Out of Network Benefits <br />Your plan may offer an out-of-network option. In these instances, members will need to obtain a <br />claim form, attach their receipts, and submit these to EyeMed. Out-of-network claims are <br />processed weekly, and typical payment time to members is 10 business days. See plan details for <br />more information. <br /> <br />888-4-EYEMED <br />www.eyemedvisioncare.com <br /> <br />5 <br />