Laserfiche WebLink
<br />Cisco - SMARTnet/SMARTnet Onsite <br /> <br />Page 20f6 <br /> <br />.s Grow in capabilities and performance at no extra software charge <br /> <br />~ Experience extended device lifespans <br /> <br />"This probably sounds somewhat contrived, but I mean it in the most sincere terms. Cisco Technical <br />Support is simply the BEST. I was impressed by the technical expertise of Cisco's technical support staff <br />and the timeliness with which I received the correct answer to solve the issue I was having. But mostly I <br />was impressed with the very nice support engineer, who: <br /> <br />a) Was very friendly and courteous <br />b) Knew the product I was speaking of as if she had designed it, <br />c) Laughed at my lame, one o'clock-in-the-morningjoke, <br />d) Resolved my problem, <br />e) All without making me feel like a complete idiot." <br /> <br />-Senior Network Design Engineer <br /> <br />Cisco's Support Philosophy <br /> <br />Cisco is your strategic partner. It offers its customers networking solutions, not just products. That <br />means ensuring that products are up and running quickly, that they are available when you need them, <br />and that they don't become obsolete as technology changes. As your strategic partner, Cisco strives to <br />move beyond traditional business barriers to: <br /> <br />LS Empower our customers by making all of the company's knowledge, information, services, and <br />resources available to its customers on demand <br /> <br />.s Prevent problems through aggressive initiatives to deploy networking best practices at customer <br />sites and internally <br /> <br />.of Create an environment where support is an integral part of the solution, not a remedy <br /> <br />.., Significantly lower the cost of ownership while increasing the return on investment <br /> <br />Working closely with customers to support of more than three million networking devices, Cisco <br />continually grows and refines the industry's top support organization to ensure that your network <br />satisfies your business goals. <br /> <br />SMARTnet Components <br /> <br />SMARTnet and SMARTnet Onsite provide four key services, with four levels of hardware replacement <br />entitlement depending upon the delivery option selected. <br /> <br />What's the difference between SMARTnet and SMARTnet Onsite? SMARTnet addresses the <br />maintenance requirements of customers with strong internal maintenance support staff. On the other <br />hand, Customers whose staffhas insufficient availability, proximity, or skill to perform hardware <br />maintenance should consider SMARTnet Onsite, which provides the services of a Field Engineer to <br />perform installation of replacement parts. <br /> <br />http://www.cisco.com/warp/public/cc/serv/mkt/sup/entlsnet/smnet_ds.htm <br /> <br />4/10/2002 <br />