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<br />Cisco - SMARTnet/SMARTnet Onsite <br /> <br />Page 3 of6 <br /> <br />Cisco IOS@ Software Updates <br /> <br />5\0-1 <br /> <br />450 . FtIIfurll$ <br />400 <br />350 <br />300 <br />250 <br />2tlO <br />ISll <br />100 <br />50 <br />o <br /> <br /> <br />YIl1io11 V'B_ YlrsIM v.... <br />Il4 10.0 11.0 11.2 <br /> <br />Cisco responds quickly to changes in networking environments and provides immediate Cisco system <br />software updates (such as IDS), thus enhancing and extending device life. In fact, Cisco spends more <br />development dollars enhancing its system software than most of its competitors spend in total Rand D. <br />The upgrades consistently deliver enhanced: <br /> <br />I! Security <br /> <br />I! Performance <br /> <br />I! Bandwidth management <br /> <br />I! New protocol support <br /> <br />I! Interoperability <br /> <br />SMARTnet provides automatic updates, on request, of all major releases, with sophisticated upgrade <br />planning processes, as well as maintenance fixes. <br /> <br />Through Cisco.com, these updates are available 24 hours a day, seven days a week. <br /> <br />Cisco.com <br /> <br />Cisco.com is the industry-leading online support and information service from Cisco, available 24 hours <br />a day, seven days a week. Cisco.com provides users with a wealth of up-to-date information with <br />hundreds of new documents being added or updated each month. And your SMARTnet contract adds <br />the most comprehensive collection of online technical tools in the industry. <br /> <br />Those tools include: <br /> <br />I! Bug Toolkit for anticipating and addressing bugs <br /> <br />I! Troubleshooting engine for diagnosing hardware problems using the same database used by our <br />technical assistance center <br /> <br />http://www.cisco.comlwarp/public/cc/serv/mktlsup/entlsnetlsmnet_ds.htm <br /> <br />4/10/2002 <br />