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<br />Cisco - SMARTnet/SMARTnet Onsite <br /> <br />Page 4 of6 <br /> <br />51~=1 <br /> <br />400 <br />350 <br />:JOO <br />250 <br />m <br />ISO <br />100 <br />50 <br />o <br /> <br /> <br />Vllliaa Yen.. lit..... v.aiall <br />9.0 10.0 11.0 11.2 <br /> <br />15 IP Calculator for assigning IP addresses <br /> <br />~ Cisco IOS Planner to ensure you use the right version for the job <br /> <br />Technical Assistance Center (T AC) <br /> <br />The Cisco T AC is available 24 hours a day, seven days a week and can be contacted via the telephone, <br />electronic mail, or the Cisco.com case submission tool. The T AC is staffed by more than 900 customer <br />support engineers with over 5000 combined years of experience with the Cisco product line and all <br />aspects of data communications networking technology. Support is available in more than 144 <br />languages. <br /> <br />Advance Replacement of Hardware Parts <br /> <br />In the event of hardware failure, the SMARTnet Advance Replacement feature provides a hardware <br />replacement unit delivered within 24 hours of receiving the request (please see the following section, <br />SMARTnet and SMARTnet Onsite Entitlements, for details on additional response times). <br /> <br />Field Engineers <br /> <br />For SMARTnet Onsite customers, Cisco provides field engineers onsite to install Advance Replacement <br />hardware parts. Over 11,000 field engineers are located throughout 110 countries to supply these <br />services. Response times are based on the delivery option selected. <br /> <br />SMARTnet and SMARTnet Onsite Entitlements <br /> <br />~ Major and maintenance releases of Cisco IOS software via Cisco.com or media (upon request) <br /> <br />~ Registered access to Cisco.com 24 x 7 x 365 <br /> <br />~ 24 x 7 x 365 access to Cisco T AC for priority 1 and 2 telephone support with critical problem <br />escalation (telephone callback within one hour by the T AC for all hardware, configuration, and <br />software problems, from 9 a.m. to 5 p.m. local time, Monday through Friday, excluding Cisco- <br />observed holidays) <br /> <br />15 Advance replacement of hardware (four delivery options are available, depending on response <br />time requirements-see below for details) <br /> <br />L SMARTnel 8x5xNext Business Day-Delivery of hardware replacement parts the next <br /> <br />http://www.cisco.com/warp/public/cc/serv/mkt/sup/ent/snet/smnet_ds.htm <br /> <br />4/10/2002 <br />