Reso 2004-725 - Laserfiche WebLink

Home Browse Search

The Cisco Unity solution provides advanced, convergence-based communications services and integrates them with the desktop applications-such as Microsoft Outlook and Lotus Notes- that companies use everyday. With Cisco Unity Unified Messaging, employees can listen to e-mail over the telephone, check voice messages from the Internet, and forward faxes to their present locations. Cisco Unity Voice Messaging offers robust automated attendant features that include intelligent routing and easily customizable call screening and message notification options. The Cisco Unity solution is designed for an IP environment and plays a central role in the migration of a telephony infrastructure from TDM to IP. With IP, it is less expensive to deploy a comprehen- sive communications solution-there is a single network for both voice and data. The Cisco Unity solution supports both Cisco CallManager and leading PBX systems-even simultaneously-to help organizations transition to IP telephony at their own pace and protect existing infrastructure investments. In addition, the solution offers several networking modules that enable advanced message interchange with leading voice-mail systems. These modules give customers who are migrating to the Cisco Unity solution the ability to exchange messages with internal system subscribers who reside on a different messaging system, helping to ensure a smooth rransition. The Cisco Unity solution features a server architecture that is truly unified with the data net- work, minimizing installation, administration, and maintenance costs. Built on a platform that can scale to meet an organization's needs as it grows, the solution uses streaming media and an intuitive browser-style system administration interface that simplifies system installation and support of, ultimately lowering total cost of ownership. The Cisco Unity solution complements the full range of Cisco IP Communications solutions- such as Cisco CalLVlanager, Cisco Personal Assistant, and Cisco II' Contact Center (IPCC)-by providing advanced capabilities that unify data and voice. And because it is enabled by Cisco AVVID and designed for a converged network, the Cisco Unity solution provides a solid foundation for rolling out future convergence-based communications services. The Cisco Personal Assistant telephony application streamlines communications-with features such as rules-based call routing, simplified contact management, and speech recognition-to help users manage how and where they want to be reached. With Cisco Personal Assistant, users can customize call screening and forwarding features, routing calls based on time of day, who the caller is, and calendar appointments-all without asking the IT department for help. Streamlining outbound communications can be done with speech recognition access to name dial contacts in the corporate directory or Microsoft Outlook contact list. Speech commands are als.o I!.sed to set up ad hoc conference calls, initiate "follow me" call routing, and respond to voice-mail messages. Cisco Unity Express offers local voice-mail and automated attendant capabilities for II' phone users connected to either Cisco CallManager or Cisco Call Manager Express in a small or branch office location. Cisco Unity Express is fully integrated into the Cisco access router either on a network module or an advanced integration module (AI~'l). Cisco Unity Express serves up to 100 subscribers, with features intended for the small business or branch office. CISCO UNIFIED COMMUNICATIONS PRODUCTS · Cisco U 11 in' · CISCO FIlIty Express · Ci,eo Person,11 Assi,tam For more information about Cisco Unified Communications, visit: hrrp:/lwww.ciscll.com/enlUS/netspllns340/ns394/nsI65/nsI52/networkill~Lsollltions_p.lCk.1ge.htmland h rrl':/! \ \'\ \ '\ \'. C i sc 0 .I.'om/ g p/ ell e 5