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1lJ Cisco Personal Assistant is a new-world telephony application that streamlines communications by helping users manage how and where they want to be reached. Cisco Personal Assistant is easy to use and customize without special training or system administrator assistance. Cisco Personal Assistant offers personal call rules, speech recognition, and productivity services for Cisco IP phones. Enabled by Cisco AWID, Cisco Personal Assistant interoperates with Cisco CallManager and scales to meet the present and future needs of your enterprise. Cisco Personal Assistant enhances productivity, both in the office and on the road, while improving customer access to all employees. Cisco Personal Assistant also saves time by giving you speech-enabled access to your Cisco Unity voice messages, the corporate directory, and personal contact lists from any telephone. The Web-based and telephone user administration interfaces help prevent missed calls or untimely interruptions by giving you the ability to forward or screen calls in advance or in real time. IP phone productivity services give you the option to check your calendar and messages using the large, pixel-based LCD and interactive soft keys on the Cisco 7940 or 7960 model IP phones. Model and Capacity The Cisco MCS 7825H-3000 model number MCS-7825H-3.0-IPCl is equipped with a single Pentium 4 3.06-GHz processor, 1 GB of SDRAM, and one 40-GB ATA hard disk. This product supports up to 2500 users, 48 speech sessions, and up to 10,000 names in a corporate directory on the same server for a single language. (Refer to the Cisco Personal Assistant data sheet for further server capacity when using a different acoustic model, adding languages, or installing the speech software on a separate server.) For more information regarding Cisco Personal Assistant, visir: http://www.ciscI.I.com/en/US/products/sw/voicesw/pslO 2 6/inde x.h rml L Cisco Queue Manager The Cisco IP Queue Manager (IP QM) is an intelligent, IP-based, multisite call rreatment and routing solurion that provides powerful call trearment options for the Cisco IP Contact Center (lPCC) solution, an integral part of Cisco AWID that delivers intelligent call routing, network-to-desktop CTI, and multimedia contact management to contact center agents over an IP network. This solution is tightly integrated with Cisco AWID, and when deployed with Cisco CallManager is a natural add-on to any voice deployment across IP. Cisco Customer Response Solution (CRS) Version 3.0 is a tightly integrated platform designed to enhance the efficiency of any contact center organization by simplifying business integration, easing agent administration, increasing agent flexibility, and providing efficiency gains in network hosting. These features reduce business costs and improve customer response for your contact center. This single-server integrated platform (Cisco IP IVR, Cisco -., lCD, and Cisco IP QM) gives you independence in agent location, improves agent scalability, and enhances ACD such as skill-based rouring and priority queuing. Tightly integrated with Cisco AWID, this solution is I with Cisco CallManager; it is a natural add-on to any voice deployment across IP. QM allows callers to select routing options, providing easy access to multiple agent skill groups, extensions, .lncements, either before or after rouring. Cisco IP QM call treatment messages may be static, prerecorded ;ements or dynamic announcements tailored to specific caller interests. Like a Web site that displays content 1 a user's previous visits, Cisco IP QM can provide dynamic content to queued callers, delivering unique s tailored to each caller's needs, the route selected, the caller's place in the queue, or other associated values. Cisco Systems, Inc. All contents are CoPVright@ 1992-2003 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement Page 5 of 13