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DOUGLAS M. HAAG 7983 Perry Lake Road Clarkston, MI 48348 (248) 425-8884 Douglas _ haag@hotmail.com SUMMARY OF QUALlFlCA nONS Twenty-plus years of steadily increasing management accomplishments and responsibilities with local governments and public sector service providers (insurance and software industries). Strong experience and qualifications in all areas of software design, project management, development, documentation, quality control, client services and customer support. Proven skills in the following areas: . Supervision - Proven leader and supervisor while assuming increasing managerial responsibilities in every position held. . Communication - Excellent written and verbal communication skills. Active participant and facilitator at regional and national user group activities as well as customer training sessions and seminars. Comfortable working with individuals at all levels, from entry level accounting staffto elected officials, CFO, CIO, etc. . Sales - Five years experience selling Oracle ERP software and/or services. Responsibilities included overall territory management, customer relations, RFP responses, contract negotiations, account management, etc. . Management - Pursue a participatory management style that encourages teamwork and development of staff to assume additional responsibilities. Proven ability to train, motivate, and mentor employees to succeed at the next level. Strong project management skills have allowed me to take on duties previously performed by several managers. Results and bottom line orientation enable me to successfully find the proper balance between the needs of the organization, employees, and constituents. Able to easily manage a large number of concurrent projects and tasks. . Technical Ability - Proven problem-solving skills at all levels, including accounting, finance, data processing, and training. Software implementation experience includes responsibility for managing approximately 150 implementations, all of these in public sector. Responsibilities ranged from on-site consultant to project manager to executive sponsor. EXPERIENCE Area Manager/Solutions Manager, AMX International, March, 1999 - Present: AMX International is a certified business partner for Oracle. Responsible for developing overall Public Services Area practice, including pre-sales, sales and post-sales activities. Today that practice results in nearly 70% of total company revenue. Directly responsible for services sales to Oracle prospects and existing customers (approximately $10 million in 2004 - 2005). Also, previously responsible for consulting practice consisting of 12 direct reports - both consultants and managers. Primary objective of on-time and on-budget met on a consistent basis as well as delivery of highly referenceable accounts for Oracle. Other projects included assisting with developing a project management methodology based on public sector experience. Senior Client Manager, J.D. Edwards, May 1997 -February, 1999: Overall responsibility for over 90% of all Public Service Business Unit implementations in FY 1998 as well as install base activities. Achieved a 182% increase over previous year revenues without an increase in direct reports. This was accomplished through aggressive recruitment and training of business partners integral to the successful implementation ofa large number of projects. Managed a staff of eight consultants and client managers that provided 90% of the client services revenue in the Public Services Business Unit in FY 1998. Personally handled all strategic planning activities and project staffing assignments. In addition, we finished the year with one of the highest customer satisfaction ratings ever for Public Services - 8.5/10.0. At the same time, our group attained the highest operating margins and utilization levels to date. Product Manager, Micro Arizala Systems, Inc., April 1991 - April 1997: Micro Arizala Systems is a national software company specializing in application software for local governments using IBM compatible PC's and networks. Responsible to President of company for product design, project management, quality control, testing, documentation, user group functions, client services and customer support. Supervised staff of 10 which (Continued on next page)