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supported a customer base of 1,100 in 30 states. Had also assumed responsibilities in sales and marketing. Accomplishments included initiation and coordination of national user group conference, redesign of entire product line, and development of testing and documentation standards. Also, increased sales by 50% in two years through development of enhanced support plans for existing customers. Operations Manager, Meadowbrook Insurance, November 1988 - April 1991 Meadowbrook Insurance develops and manages alternative risk retention programs for public entity association sponsored programs. Responsible to Vice President of Public Entity Division for all operational aspects of program management. This included providing all necessary accounting, data processing, customer service and sales support to branch offices. Home office duties included management of eight person sales and customer support staff responsible for 600+ local governments in the state of Michigan. Regional Support Manager, New World Systems, April 1985 - November 1988: New World Systems is a national software development firm specializing in application software for medium to large local units of government using IBM AS/400 systems. Advanced from Customer Support Representative to Account Manager, Senior Account Manager and Regional Support Manager. Reported to President of company and managed a staff of 12 employees providing a full range of hardware and software support services to 75 clients located throughout the Midwest. Services included implementation planning, installation, training, systems design, software development, consulting and project management. Other duties included sales support and operations management, including (but not limited to) employee training, quality control, and software documentation. Average annual growth rate during this time was approximately 50%. Data Processing Manager/Assistant Finance Director, City of Bay City, Michigan, January 1980 - April 1985: Initially hired as Data Processing Manager and assumed additional responsibilities for management of the utility billing department and investment functions. Originally three different managers held these positions. Reported to finance director and managed a staff of 15 employees which were responsible for providing data processing, utility billing and accounting services for the city. Other duties included management of $30 million investment portfolio, implementing major cost and staff reduction policies and budget preparation. Major accomplishments included replacing an IBM 360/370 computer system with an IBM System 38 and replacing all application software and the programming staff. Controller/Treasurer, CityofRiverview, Michigan, and City of Gibraltar, Ml, September, 1975 -December 1979: Responsible to City of Manager/Mayor for all accounting and financial operations of the city. This included budget preparation and monitoring, debt management, benefit plan administration, risk management, and investments. Supervised the day-to-day operations of the department including accounting, payables, receivables, tax collections, payroll, data processing, and utility billing. Other duties included cash flow management, employee benefit costing, internal auditing and treasury functions. EDUCATION University of Michigan, BBA - Major in Accounting Saginaw Valley State University, MBA - Major in Finance Received CPA Certificate of Examination Member Government Finance Officers Association A WARDS 1998 J.D. Edwards Workhorse Award 1999 AMX Area Manager of the Year 2000 AMX Services Salesperson of the Year 2004 AMX Software Salesperson of the Year