Reso 2007-1050 - Laserfiche WebLink

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(305) 792-1590 (TTY Line) b. If the complaint is not filed on the grievance form, it should nonetheless be in writing and contain the name, address and telephone nllmber of the pcrson(s) filing the complaint with a description of the alleged discrimination such as the location of the City program or scrvice involved, the date of occurrence, why the indiyidual believes he/she is being discriminated against on the basis of a disability, and action requested from the City to con'ect the problem. Upon request, alternatiye mcans of filing complaints, such as personal interviews or a tape recording of the complaint, may be made available for persons with disabilities. c. An oral grieyance can be filed by contacting the ADA Coordinator. The oral grievance will be reduced to writing by the ADA Coordinator utilizing the ADA Grievance Form. d. The complaint should be submitted by the Grievant and/or hislher designee as soon as possible but no later than 60 business days after the alleged yiolation. 2. COlllplain! Resolution a. Within 5 business days after receipt of the complaint, thc ADA Coordinator will contact the Grievant in writing acknowledging receipt of the complaint. If possible, informal resolutions can be suggested at that time and a written confirmation will be provided by the ADA Coordinator. The written confirmation shall bc signed by the ADA Coordinator and the Grieyant, as final resolution of the complaint. b. If further research of the issues is required, the ADA Coordinator shall have 30 days from the date of acknowledging receipt of the complaint to conduct an investigation necessary to determine the yalidity of the alleged discrimination and provide a written responsc to the Grieyant. Where appropriate, thc City shall provide the Grievant with a format accessible response, such as large print, Braille, or audio tape. The response will explain the position of the City of Sunny Isles Beach and offer options for substantive resolution of the complaint. 3. Filing an Appeal a. If the Grievant is dissatisfied with the recommended resolution by the ADA Coordinator, the Grievant and/or hislher designee may appeal the decision of the ADA Coordinator to the City Manager, or designee, within 15 business days from the date of the written recommendation by the ADA Coordinator. b. Within 15 business days after receipt of the appeal, the City Manager, or designee, will meet with the complainant to discuss the complaint and possible solutions. Within 15 business days after the meeting, the City Manager, or designee, will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. -2- U:\ATrORNEY\ADA DocslSIB ADA Grievance Procedure.doc