Reso 2016-2594 - Laserfiche WebLink

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• Product Category • Item Description • Manufacturer Name • Manufacturer Part Number • UPC • Unit of Measure • Quantity Shipped • Date Shipped • List Price • Invoice Price • Core Item Flag (indicates if item is on Core Items list) • P-Card Flag (indicates if transaction was paid for using a P-Card). • Flag Purchases made within the stores (if applicable) The Contractor is also responsible for providing the monthly service level agreement reports in Excel spreadsheet format as outlined below: • On-Time Delivery Rate = Number of orders delivered complete within the 2 business day requirement divided by total number of orders delivered • Order Fill Rate = Number of orders with order fill rate of more than 95% divided by total number of orders • Order Accuracy Rate = Number of orders with order accuracy rate of more than 98% divided by total number of orders • Total Number of Orders Placed, Total Dollar Value of Orders Placed, and Average Value of Orders Placed by Customer. Failure to provide quarterly sales reports, within thirty (30) calendar days following the end of each quarter (January, April, July, and October) and the monthly service level agreement reports, may result in the Contractor being found in default and may cause termination of the contract. Quarterly submissions of the Contract Reporting Form shall be the responsibility of the Contractor without prompting or notification by the Contract Manager. The Contractor shall submit the completed reports and send by email to the Contract Manager. 5.10 Business Review Meetings In order to maintain the partnership between the Department and the Contractor, each quarter the Department may request a business review meeting. The business review meeting may involve, but is not limited to, the following: • Review of Contractor's performance • Review of minimum required reports • Addressing of any elevated Customer issues • Review of continuous improvement ideas that may help lower total costs and / or improve business efficiencies. 5.11 Price Changes The discount proposed for each Product Category of Core Items, Non-Core Items, Generic Core Items, and Generic Non-Core Items shall remain the same throughout the contract period unless the vendor offers additional volume discounts as outlined in their Best and Final Offer Pricing Proposal. Respondents are required to submit with their response an electronic copy of their complete product list that they intend to provide Customers under any awarded contract. The product list must include Quarter 3 2010 S.P. Richards' list price for products where available. Where there is no S.P. Richards' list price available, the product manufacturer's MSRP shall be listed. If the item is a generic item (e.g., private label), then the Respondent is considered the product manufacturer and their established, reasonable list price shall be listed. 618-001-10-1 Office and Educational Consumables ITN Page 42 of 77