Reso 2016-2594 - Laserfiche WebLink

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6.1 (1.0) Displays the DMS Contact Person's Information for the Solicitation 6.2 (2.0) Contains Electronic Version of the ITN Document and Attachments 6.3 (3.0)Technical Proposal 6.3.1 (3.1) Qualification Questions -Mandatory Requirements Respondents will submit Yes / No answers to each mandatory requirement within the MFMP Sourcing Tool. All of the submitted responses to the qualification questions in the MFMP Sourcing Tool will be reviewed by the Procurement Officer. Respondents must indicate their capability and willingness to meet the following mandatory requirements if awarded the contract. In order to qualify for evaluation for the remaining bid, Respondents must answer"Yes" to the Qualification Questions. Respondents that answer "No" to any of the mandatory requirements below will not have their remaining Technical or Price proposal scored and will be disqualified to participate in this solicitation. Qualification Questions -Mandatory Requirements Q1. Do you agree to: • Provide delivery to all locations within your awarded area within 2 business days for orders placed by 4:00 PM • Agree to F.O.B. Destination Freight Prepaid terms • Agree to not impose delivery charges for orders above$25.00 for the life of the contract, including extensions (excluding deliveries of Furniture) • Agree to not impose a delivery charge greater than $40.00 for furniture delivery service. The furniture delivery service includes inside delivery, set-up, and removal of packing debris. • Agree to deliver to Customer's desktop, or alternate location as specified by the Customer, at no additional cost Q2. Do you agree to maintain the following service level agreements measured on a monthly basis: • Delivery Timing - Maintain on-time delivery rate of 95% or greater. On-time delivery will be defined as delivery of order within two (2) business days of placement of order. This SLA supersedes Section 4.11 Transportation and Delivery of the General Conditions. • Order Accuracy - Maintain order accuracy rate of 98% or greater. Order Accuracy rate is defined as "the number of items delivered as ordered divided by the total number of items ordered." • Order Completeness/ Fill - Provide order fill rate of 95% or greater. Order Fill rate is defined as a number of items on an order filled completely as ordered divided by to the total number of lines on an order." • Backorder Fill - Ship backorders within five (5) calendar days of original order, unless special circumstances apply. The following information about the backorder(s) may be requested by the . Customer or the Department: item name and product ID, reason for shortage, and plan of action (when delivery may be expected or suggested replacement). • Price Accuracy- Maintain a price accuracy rate of 99.5%or greater. Price Accuracy is defined as the number of audited items each month where the net price(calculated by multiplying the list price by 1 minus the discount%for that product category) is equal to or less than the contract price(calculated by multiplying the list price, outlined in Section 3.2, by 1 minus the discount%for that product category). Q3. Do you agree to provide full credit and no restocking fee to Customers on all returns that meet the following conditions: • All merchandise is in original packaging and in sellable condition. Original packaging may not have Customer's writing on them. • Merchandise is returned within 30 days of delivery. Q4. Do you agree to forgo charging a restocking fee to Customers if an item is returned due to damage, incorrect product shipped, or Contractor customer service order entry error? Q5. Do you agree to cap restocking fees for all other reasons(other than those listed in question 3 and 4)to be no greater than 10%of the value of the items needing re-stocking. Q6. Do you agree to provide the Department's Contract Manager with monthly Microsoft Excel compatible reports that include the following metrics for all purchases made on the awarded contract, 618-001-10-1 Office and Educational Consumables ITN Page 48 of 77