Reso 2016-2594 - Laserfiche WebLink

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Qualification Questions -Mandatory Requirements including monthly, year-to-date, and contract-to-date: • On-Time Delivery Rate= Number of orders delivered complete within the 2 business day requirement divided by total number of orders delivered • Order Fill Rate = Number of orders with order fill rate of more than 95% divided by total number of orders • Order Accuracy Rate= Number of orders with order accuracy rate of more than 98% divided by total number of orders • Total Number of Orders Placed =Total Dollar Value of Orders Placed, and Average Value of Orders Placed by Customer. Q7. Do you agree to provide a primary account management point of contact for each Customer (NOTE: point of contact individual may support multiple Customers)? Q8. Do you agree to provide customer service representatives and technical resources by phone(toll- free), fax, and email to handle all orders and mitigate order-related technical issues from 8:00 AM to 5:00 PM Eastern Time, Monday through Friday, excluding State of Florida holidays as listed on http://dms.myflorida.com/human resource support/human resource management/for job applicants? Q9. Do you agree to provide a packing label on the outside of each package shipped that contains the following information at a minimum: Eligible User Entity Name, Delivery Address, Contact Name, and Telephone Number? 010. Do you agree to provide a packing slip for all shipments that contains all information on Packing Label specified in question 9 and the following information at a minimum: Line Item Description, Quantity Ordered, Quantity Shipped, Backordered Items, Unit Price and Extension, Number of Parcels, and Purchase Order or Delivery Order Number? Q11. Do you agree to provide necessary training at no additional costs to all Customers of the awarded contract on all aspects of ordering, product delivery, product returns and customer service processes at the Customer's request? Q12. Do you agree to not replace any ordered item with an alternate item without the prior consent of the ordering entity(e.g., no forced substitutions) and if the Customer agrees to use a higher-priced item to fill the order, the Customer will be billed at the lower price of the item that was out of stock, not the higher priced item? Q13. Do you agree to provide a full line catalog with a minimum of 10,000 items that covers the scope of this contract in Section 1.2? Q14. Do you agree within 30 days of contract award to provide a marketing plan for notifying Customers of the new contract, and to collaborate with the Department throughout the contract to expand use by Eligible Users of the contract? Q15. Do you agree to provide a punch-out catalog and online ordering portal for State of Florida Customers as outlined in Sections 5.1 and 5.2? 6.3.2 (3.2) Evaluation Questions Respondents will submit their responses to the Evaluative Questions directly into the MFMP Sourcing Tool. Responses will be limited to 4,000 characters (including spacing) per question. In order for the Evaluation Questions to be evaluated, the following instructions shall be adhered to by the Respondent: a) The tool limits responses to plain text size and format. The responses cannot be formatted by the Respondent(including bold, italicizing, underlining, and text size) b) Do not include organizational brochures or other promotional materials, slides, films, clips, books, videotapes, or CDs, as they are not easily reproduced and are therefore inaccessible to the evaluators. Evaluation Questions 01. Describe the customer service team that will be dedicated to the State of Florida account, including the team structure and how State of Florida users will be able to contact your company for customer service. Q2. Describe your company's disaster recovery capabilities that minimize the risk of your online ordering system/punch-out site being unavailable, and how your company minimizes the risk of critical user and ordering data being permanently lost or sensitive data (e.g., credit card information)disclosed. 618-001-10-1 Office and Educational Consumables ITN Page 49 of 77