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&~ 35807 Moravian Drive Clinton Twp., MI 48035 Ph: (586) 469-4200 Fx: (586) 469-4867 www.rcsystemsinc.com Providing Business Solutions Since /9851 7. Training: ReS will provide training to any staff members that will be using ReCPro TM. Your department will receive 20 hours of training for FREE with the purchase of ReCPro TM. You will be charged for any training needed after the 20 hours have been used. Scheduling of training times will be determined by mutual convenience of our training staff and your department. 8. Customizations: RCS shall provide to you the service of customizing ReCPro™ to meet your specific needs. After the discussion of any changes, RCS will provide you with a verbal or written proposal detailing the associated hours and costs. Our current hourly rate is $125.00 per hour and is subject to change although we will hold this price for at least 1 year after install. You will be notified in writing to any changes with our hourly rate. RCS will proceed with any customization once you give us verbal or written acceptance of the potential charges. The estimated timeline for most custom changes is 1 to 4 weeks. If you choose to have RCS customize your system, there will be an additional amount added to your annual support contract and you may have to pay for implementation of certain otherwise FREE upgrades. 9. End User Responsibility: It is the end user's responsibility to provide all required hardware and hardware components, wiring, and connectivity in a manner that is compatible to the needs of ReCPro TM. It is also a requirement to allow RCS remote access to your PC's so that we may remotely support ReCPro™. We currently use "GoTo Meeting" which allows us to communicate with specific PC's on your network. 10. Termination: RCS may terminate this contract for non-payment of funds by providing ninety days written notice of non-payment. During such ninety days, you shall be entitled to cure by providing RCS with either payment in full or with a written explanation of why such funds are not due. In the event of cure, RCS may not terminate its obligations under this contract. You may terminate this contract after all accepted services have been paid in full by giving ninety days written notice to RCS. 11. System Cost: The amount you will pay RCS will depend on the number of concurrent users and which "optional" modules you will need. Your specific cost will be detailed for you in the "Purchase Agreement" and "Support Contract". 12. Support Contract: RCS shall provide ongoing support and maintenance service for the ReCPro™ system so long as you are current with your Annual Support Contract. Payments for the Annual Support Contract need to be made prior to the existing contract expiring. RCS will submit a bill to your department 45 days prior to the existing contract expiring. The Support Contract will cover: · Phone, email and remote support to answer any questions in regards to ReCPro TM. RCS will not provide support for any other software or hardware that you are using. Phone support is NOT to be used for training. If it becomes evident that your staff needs more training, we will recommend a training session with our training staff. · Downloadable patches that will correct "bugs" that are identified by your staff or by our other customers. · Data Maintenance to fix any corrupted data files because of power outages, system defects or user error. · Travel expenses if on-site support is required because of an issue that can't be resolved remotely (based on mutual agreement between R.C. Systems, Inc. and your IT Department). · ReCPro ™ software upgrades throughout the year as new updates are released. The Support Contract will not cover: · Costs related to Training (above and beyond the original 20 Free hours). · Costs related to Custom Changes or the Consulting Time to discuss possible custom changes. · Costs related to Travel if you refuse RCS remote support and on-site support is demanded by you even if the support issue could be resolved remotely. · Support for any other software or for any hardware. We only support the "ReCPro TM" software product. If you need assistance with other types of software, you will need to contact their support departments. If you need assistance with hardware, we have a separate hardware support system we could recommend. Support will be provided during normal business hours (7:00am - 6:00pm EST) Monday through Friday. Support will not be provided on Saturday or Sunday unless arranged prior to a particular weekend at an additional charge.