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<br />I . <br /> <br />~ <br /> <br />STOCKTON MAINTENANCE GROUP, INC. <br />1975 SANSBURY WAY SUITE 116 <br />WEST PALM BEACH FL 33411 <br />2. Resolution/Corrective Actions <br /> <br />In this discussion, SMG provides the proposed details of the resolution/corrective actions <br />that will be taken to ensure adherence to performance standards lAW the ITS. These <br />details include: <br /> <br />. proposed methods used to identify/pinpoint defects/deficiencies in performance <br />of work <br />. discussion of the fixes and management acts (control) to prevent recurrence of <br />all identified defects/deficiencies (includes both TSA and contractor identified) <br />. description of proposed corrective action reports and records <br /> <br />The two key elements of SMG's corrective action process/procedure involve: <br /> <br />. Immediately correcting the problem and ensuring re-adherence to applicable <br />performance standard(s) <br />. Instituting procedural/systematic corrective action to prevent recurrence <br /> <br />3. Proposed Methods Used to Identify Defects/Deficiencies in the Performance of <br />the Work <br /> <br />In this section, SMG discusses its proposed methods to be used to identify <br />defects/deficiencies in the performance of the work. First, SMG uses its proposed <br />inspection system and associated surveillance methods/techniques to identify potential <br />problems before they amount to a defecUdeficiency. This is done in several ways. Some <br />of the ways include: <br /> <br />Utilizing our Area Supervisors and our Quality Assurance Staff to conduct inspections, <br />along with incorporating all SMG employees into the inspection cycle (TEl). As noted <br />previously, this results in "over-sampling/inspection" thereby drastically reducing the <br />likelihood of a problem going undetected for any period of time and virtually ensuring <br />service output does not fall below established performance standards of SMG's <br />experience in determining inspection criteria (e.g., method of surveillance, frequency of <br />inspections, etc...)/Note: this experience includes areas that have historically proven <br />troublesome as well critical/priority areas (e.g., response/resolution times) <br /> <br />Second, in conjunction with our inspection system, SMG uses a proactive approach to <br />identify/pinpoint defects/deficiencies in the performance of the work. This approach <br />includes the following methods: <br /> <br />Deficiency prevention/compared to detection (e.g., proper training, personnel <br />experience/qualifications, work instructions, etc...) <br /> <br />16 <br />