Laserfiche WebLink
<br />(3) The franchisee's bills will be clear, concise and understandable. <br /> <br />(4) Refund checks will be issued promptly, but no later than the earlier of30 days or <br />the customer's next billing cycle following the resolution of a refund request, or the <br />return of the equipment supplied by the franchisee if service is terminated. <br /> <br />(5) Credits for service will be issued no later than the customer's next billing cycle <br />following the determination that a credit is warranted. <br /> <br />(6) A franchisee shall provide subscribers, the City Manager, and the City <br />Commission with at least 30 days advance written notice of any changes in rates, <br />charges, channel lineup, or initiations or discontinuations or changes of service or <br />services offered over the cable system. <br /> <br />(n) A franchisee shall provide a pro-rated 24-hour credit to the subscriber's account for any <br />period of four hours or more within a 24-hour period during which a subscriber experienced an <br />outage of service or substantial impairment of service, whether due to a system malfunction or other <br />cause. <br /> <br />(0) Billing: <br /> <br />(1) The franchisee's first billing statement after a new installation or service <br />change shall be pro-rated as appropriate and shall reflect any security deposit. <br /> <br />(2) The franchisee's billing statement must be fully itemized, with itemizations <br />including, but not limited to, basic and premium service charges and <br />equipment charges. Bills will also clearly delineate all activity during the <br />billing period, including optional charges, rebates and credits. <br /> <br />(3) The franchisee's billing statement must show a specific due date not earlier <br />than ten days after the date of the beginning of the service period. Any <br />balance not received within ten (10) days after the due date may be assessed <br />an administrative charge. The charge will appear on the following month's <br />billing statement. <br /> <br />a. Any administrative charge applied to unpaid bills shall be subject to <br />regulation by the City consistent with applicable law. <br /> <br />b. Subscribers shall not be charged an administrative fee, a late fee or <br />otherwise penalized for any failure by the franchisee, its employees, <br />or contractors, including failure to timely or correctly bill the <br />subscriber, or failure to properly credit the subscriber for a payment <br />timely made. <br /> <br />(4) <br /> <br />The franchisee must notify the subscriber that he or she can remit payment <br /> <br />Cable Ordinance <br /> <br />-28- <br />