Ordinance 99-66 - Laserfiche WebLink

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in person at the franchisee's office or at such other locations within the City and inform the subscriber of the address of that office. (P) A franchisee may not substantially alter the service being provided to a subscriber (including by re-tiering, restructuring a tier or otherwise) without the express permission of such subscriber, unless it complies with this subsection. (1) If a franchisee wishes to alter the service being provided to a subscriber (including by re-tiering, restructuring a tier or otherwise) in such a way that the subscriber will no longer be able to obtain the same package of services, then the franchisee must provide the subscriber with 30 days notice of such alteration, explain the substance and the full effect of the alteration, and provide the subscriber the right within the 30-day period following notice, to opt to receive any combination of services offered by the franchisee. (2) Except as provided herein, no charge may be made for any service or product which the subscriber has not affirmatively indicated, in a manner separate and apart from payment of the regular monthly bill, that he or she wishes to receive. (q) Upon request, the franchisee shall certify in writing to the City on January 1 and July 1 of each year based upon internal due diligence by the franchisee that to the best of the franchisee's knowledge it is in substantial compliance with the standards set forth in this Section 16. At the request of the City, the franchisee shall submit such documentation, as may be required, to demonstrate the franchisee's compliance with this Section 16. This documentation shall be submitted within 45 days of the franchisee's receipt of the City's request. (r) Responsibility for the administration ofthis article and any franchise granted hereunder and for the resolution of all complaints against a franchisee regarding the quality of service, equipment malfunctions and related matters, including the authority to order refunds or fees, is hereby delegated to the City Manager, which is empowered, among other things, to settle, or compromise any controversy arising from operations of the franchisee, in accordance with the best interests ofthe public. In cases where requests for service have been ignored or in cases where the service provided is unsatisfactory for whatever reason, the City Manager shall have the power to require the franchisee to provide service if, in the opinion of the City Manager, such request for service is reasonable, provided, that any person aggrieved by a decision of the City Manager, including the franchisee, may appeal the matter to the City Commission for hearing and determination. The City Commission may accept, reject or modify the decision of the City Manager. No adjustment, settlement or compromise, whether instituted by the City Manager or by the City Commission shall be contrary to the provisions of this article or any franchise agreement issued pursuant to this article and neither the City Manager nor the City Commission in the adjustment, settlement or compromise of any controversy shall have the right or authority to add to, modify or delete any provision of this article or of the franchise. Cable Ordinance -29-