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. . . .. . . '. '. I. '. . . . '. . . '. . . '. '. . . . . . . . . . . . . . . . . . . . . . ('\ When a vehicle is marked "HOLD" by the City of Sunny Isles Beach Police Department, the above provisions do not apply, especially regarding the release, inspection, photographing, and release of personal property. When the "HOLD" is released by the Police Department, the above provisions become applicable. 2.13 CITY VEHCILES Midtown Towing agrees to tow any City owned vehicle up to and including 2 ton trucks, within Miami- Dade County and Broward County, at no cost to the City. Towing of City vehicles over 2 tons will be accomplished at the current contract rates specified herein. Midtown will not charge the City of Sunny Isles Beach for any scrap or derelict vehicles disposed of. 2.14 INSURANCE Midtown Towing has provided a General and Automobile Liability Certificate of Insurance, naming the City of Sunny Isles Beach as the Certificate Holder and Additional Insured. As required, the insured is Midtown Towing of Miami, Inc. The policy "Coverage Amounts" exceeds the minimum required limits. Please refer to the copy of the Workers' Compensation Insurance Policy in the attachment section. This certificate also names Midtown Towing of Miami, Inc., as the insured. This Certificate names the City of Sunny Isles Beach as Certificate Holder only, as the Agency advised that Workers' Compensation does not provide for Additional Insured Certificates. As shown on each Certificate, Midtown Towing meets the minimum requirements as required in the RFP. With respect to the Worker's Compensation Policy, the limit of coverage is $1,000,000.00, as some of our other Police Contracts require this minimum amount of coverage. With respect to the General Liability and Automobile Liability section of the policy, please note that due to required minimums from other Police Departments, the amount of coverage for each of these Liabilities is $1,000,000.00. The "On-Hook Cargo" coverage has a minimum coverage amount of $100,000.00. As required, each policy is written by Insurance Companies authorized to do business under the laws of the State of Florida. Midtown Towing understands that failure to maintain the Insurance required shall be grounds for suspension or termination of the contract. 2.15 COMPLAINTS AND DISPUTES Midtown Towing agrees that any complaints regarding the personnel conduct, received by the Sunny Isles Beach Police Department, will be referred to the Chief of Police or his designee within 3 days of the alleged incident. All complaints regarding towing procedures or incidents that occurred in the City of Sunny Isles Beach shall be forwarded to the Chief of Police or his designee within 3 business days of the alleged incident. If the complaint requires formal investigation, Midtown Towing will be notified of the complaint by certified mail. Midtown will have the right to respond, in writing, to the complaint within 5 business days after notification. After the investigation is completed, a memo will be prepared by the Chief of Police or his designee regarding the outcome. At his discretion, The Chief of Police may reprimand ."