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► OUR FOCUS ON QUALITY AND DETAIL <br />Our diversified training and communication methods allow us to manage client <br />expectations proactively. One of the successful ways ValleyCrest ensures quality <br />performance is by utilizing a structured self - evaluation process. Our Quality Evaluation <br />Form (sample below) is used by a senior manager to periodically review the property and <br />score the crew's performance. The crew's compensation is based in part on the success <br />of their job's quality ratings. Action plans are created to make sure the job quality is <br />continuously improved. <br />Customer Contact: <br />Phone: <br />Tap 3 Customer Priorities: <br />1 5 <br />2 5 <br />3 5 <br />SUMMARY <br />CUSTOMER PRIORITIES <br />15 <br />TURF QUALITY <br />15 <br />TREE & SHRUB CARE AND PRUNING <br />10 <br />SEASONAL COLOR <br />15 <br />BED DETAIL <br />5 <br />HARDSCAPE DETAIL <br />5 <br />TRASH DETAIL <br />10 <br />IRRIGATION <br />10 <br />OVERALLAPPEARANCE <br />10 <br />PPE and EQUIPEMENT <br />5 <br />POSSIBLE POINTS <br />100 <br />TOTAL POINTS AWARDED <br />SCORE (POSSIBLE POINTSTOTAL POINTS AWARDED) <br />TURF QUA Ll TY <br />Turf Appearance <br />5 E-ce lent color and . go, <br />4 S ghty o °ccicrtut -r ✓o'm <br />Nee Js - erizabcn <br />St'e3kec from pc3-fsn liter Fp ca;cn <br />Gr a]oe blab e <br />Section Points <br />Weed Convol <br />4 E. ce lent weec f•ee :u <br />S 10 nor broad e3` m�ncr grassy'e•eecs <br />kt nor weec p ^.o a-• 1 cr: weeds Der •.7GC a most or;ct <br />1 Needs s_tstan•.ial w -eec DDn•.rol <br />3 L'ra -eo:abe <br />Section Points <br />Mowino <br />3 E.ce lent aFpeararce, gcDd mow Datte'ns. Beta I or sp overal <br />No pattenr ^ cw'ng ct!-erw se :dso m nor so-3 p nq <br />1 Fair ap'pearar.e. some rutdrg, sca p 5Dots anc une'.enness <br />J CI ppirgs visble ru-s cull b ales <br />J LraDDeolab e. Vewer carnage to rees cr'i,a -res <br />Section Points <br />Overall Appearance <br />FeTect 1 -sh oo p• e.:e lent patterns c-sp detail <br />Gt3c oo a' m norweecs details -k <br />S �ght y --cc;- cr mirD- light stress, det31 ma-g na -1 <br />3 waten ^g, off o0 0• stress I key' 3•eas <br />3 Leeds 'cm �_er i 5t,c3k?Ct cverdJe waecs, det31 weak: <br />3 FpOro elal :•ppe :rar.e, 'weeds no: ur fn-m r:l a.cepiatle <br />Cw-t— Pnint. <br />BED DETAIL <br />C'isp Bed Lires. ceeo edges weed'ree <br />a Smal weeds good edges. sl•a grit Ines <br />Edges reed to Le Igrte• so^te uneven. •eeecs P'esen: <br />(:'DJkec Imes, some D'3 weees <br />IJ <br />� na CCEPlable <br />TOTAL POINTS <br />HARDSCAPE DETAIL <br />Fe•'eot -no weeds .r sicewa ks..urt s. as D.l�au t. etc . <br />a A. fevr -mall weeds but all somyec <br />2 A. few small weeds b t r o1 spr3yec yet <br />: -o^te b g weeds <br />C Vna.ceptat -le <br />TOTAL POINTS <br />TRASH DETAIL <br />C E•.cept.nall'y - -lean- "'.D fast <br />2 E,Vyways c ear and neat. — ini^-a lir^bs. etc <br />2 h1 nor ¢:e' probe —s relatively new <br />4 -,D-e li^-Its, rasa F,re cores <br />Jns3�,tly cice'trash and debis or site <br />C IJnacceplatle <br />TOTAL POINTS <br />IRRIGA TION <br />'C C'c< «s mapped, or.per water marage —en: <br />2 Not 13C% coverage ove'watering etc. <br />No klaps too wet o• d'y <br />Dy turf. zores not wor-ng <br />TOTAL POINTS <br />OVERALL JOB APPEARANCE <br />-C E•cellert cu't appeal - :-iso: lean, green, ro sa•ety hazards <br />B %4ry good cu'b aore31 - .ey few p•od.;ctior defcue-- -ties <br />t Ciro appeal CPS. not notimo'y tHerertf°.— re gnbo•i-g o- coeries <br />4 Ee cw ave•ayc <br />Four 3,ar31 <br />C <br />9 acceplable <br />TOTAL POINTS <br />CREW SAFETY <br />FFf.E or 31 crew ^e•nte•a tn.ok anc equipment <br />coned and locked <br />C IJnaocept3tle <br />TOTAL POINTS <br />PROPERTYNOTES <br />10 -11 -61 <br />#ay <br />ValleyCrest Landscape Maint. <br />16400 NW 127th Ave. <br />Miami, FL 33018 -1051 <br />