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* COMMUNICATION METHODS <br />To ensure a successful partnership, communication is one of our top priorities. The <br />following will highlight our continued plan to stay proactively involved and <br />communicate at all levels: <br />Physical Property Inspections: Our ValleyCrest Account Manager will tour the <br />property with your representative to identify new opportunities and address areas of <br />improvement. In addition to this, our management team will conduct monthly site <br />inspections. Our primary goal will be to improve our quality of work and solve your <br />problems. This can be achieved through these dedicated walk -thru inspections which are <br />followed up with detailed written reports. <br />Best Communication Methods: In addition to our in- person meetings, we have a few <br />preferred methods of "live" communication that seem to work. <br />• Direct Connect Phones: Key ValleyCrest staff members are equipped with two - <br />way phones for direct connect access, allowing us to respond immediately to <br />arising issues. <br />• Blackberry Emails: Key ValleyCrest staff members are equipped with mobile <br />Blackberry devices to better understand client issues while on site, allowing us to <br />respond immediately to arising issues. <br />24 -Hour Emergency Contact Protocol: The purpose of this plan is to provide a cascade <br />of personnel to ensure a prompt response to your after -hour needs. The first phone call <br />should be made to the Account Manager. An Irrigation Service Technician is available on <br />weekends and will be familiar with the site and have access to irrigation maps. <br />to- 0-al <br />Uas <br />ValleyCrest Landscape Maint. <br />16400 NW 127th Ave. <br />Miami, FL 33018 -1051 <br />24-HOUR EMERGENCY <br />Ramiro Fernandez <br />RESPONSE <br />Account Manager <br />N U M B T <br />786 - 417 -5952 <br />Patrick Cox <br />Irrigation Manager <br />954- 410 -2434 <br />Jim Rodgers <br />Account Manager <br />305 -525 -3788 <br />Eddy Cora <br />Operations Manager <br />305 - 304 -6116 <br />David Rivera <br />Branch Manager <br />305 -525 -3782 <br />to- 0-al <br />Uas <br />ValleyCrest Landscape Maint. <br />16400 NW 127th Ave. <br />Miami, FL 33018 -1051 <br />