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• General Information Any complaints or suggestions will always be handled in a professional manner. We do not often get cleaning complaints. Usually what may seem to be a cleaning complaint at first, turns out to be a communication problem that can be solved with very little effort. Communication with Cleaning Systems is always possible. Our office is staffed daily and backed up with a 24 hour, 7 day per week answering service and paging system. Should a complaint arise: (1) the problem will be inspected by one of the company principals, as necessary; (2) corrective action will begin immediately; and (3) the problem will be reviewed by the Account Manager before being presented as complete. CSI is generally able to respond to complaints requiring immediate response within one hour. Supervision Effective supervision on every management level is the key to a successful is custodial program. We believe that the principals must maintain a direct position in the daily, as well as nightly quality control procedures of our company. We personally inspect accounts on a rotational basis in order that we may upgrade our line supervision procedures, insure that our customers are receiving what they have contracted for and to preserve the reputation that we have strived so hard to achieve. Building Supervision We assign an Account Manager to each account that we have. Our supervisors are responsible for quality control and employee development and report to the Account Manager. The Account Manager will receive a report from our daytime /evening supervisor which will indicate any building mechanical problems and other pertinent data and relay this information to the appropriate person, as necessary. The Account Manager communicates directly to the customer and reports to the Operations Manager.