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<br />General Information <br /> <br />Any complaints or suggestions will always be handled in a professional manner. <br />We do not often get cleaning complaints. Usually what may seem to be a <br />complaint at first, turns out to be a communication problem that can be solved with <br />very little effort. Communication with CSI is always possible. Our office is staffed <br />daily and backed up with a 24 hour, 7 days a week answering service. <br /> <br />Should a complaint arise: <br />1. the problem will be inspected by one of the company principals, as <br />necessary <br />2. corrective action will begin immediately <br />3. The problem will be reviewed by the Account Manager before being <br />presented as complete. <br />CSI is generally able to respond to complaints requiring immediate response <br />within one hour. <br /> <br />Suoervision <br /> <br />Effective supervision on every management level is the key to a successful <br />custodial program. We believe that the principals must maintain a direct position in <br />the daily, as well as nightly quality control procedures of our company. We <br />personally inspect accounts on a rotational basis in order that we may upgrade our <br />line supervision procedures, insure that our customers are receiving what they have <br />contracted for and to preserve the reputation that we have strived so hard to <br />achieve. <br /> <br />Buildin!! Suoervision <br /> <br />We assign an Account Manager to each account that we have. Our supervisors are <br />responsible for quality control and employee development and report to the <br />Account Manager. <br /> <br />The Account Manager will receive a report from our daytime/evening supervisor <br />which will indicate any building mechanical problems and other pertinent data and <br />relay this information to the appropriate person, as necessary. The Account <br />Manager communicates directly with the customer and reports to the Operations <br />Manager. <br />