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<br />Methods of ODeration <br /> <br />The "Team or Gang Cleaning" method is used by Cleaning Systems. "Team or <br />Gang Cleaning" is defined as an individual performing a specific task throughout a <br />large geographic area, in contrast to "Station Cleaning" which, is an individual <br />assuming the total responsibility within a given area. In recent studies, it has been <br />shown that team cleaning is a much more efficient and productive method for <br />cleaning, and thus, provides an all around cleaner facility. <br /> <br />Qualitv Control <br /> <br />Cleaning Systems, Inc. tracks every account on a master office board. The <br />tracking includes visits, inspections, complaints and resolutions. Each week <br />account reviews are held with the company owner, operations manager and field <br />supervisors. This system helps to insure that each facility is being attended to and <br />we are aware of any problems that need to be addressed. <br /> <br />Every client is assigned an account manager who will check with the site <br />supervisor each day or night of cleaning. Site supervisors are trained in our <br />Sunrise office prior to assignment. Supervisors are responsible for interviewing, <br />hiring and training site employees. Account managers perform inspections which <br />are reviewed for any problems or special services that need to be done. These <br />inspections are usually done in conjunction with a client meeting, so progress can <br />be monitored by both CSI and the Contract Manager. <br /> <br />It is our usual practice to install chemical dispensing centers in the larger buildings <br />we service. This eliminates any guesswork on the part of the cleaners to determine <br />the correct strength of cleaning solutions. Our account manager will be <br />responsible for ordering supplies, equipment, maintaining MSDS sheets, etc. our <br />floor crew will be responsible for handling all floor work, including stripping, <br />waxing and burnishing. <br /> <br />Our quality control system is preventive in nature rather than reactive. We firmly <br />believe that it is important that we identify and solve possible problems before thy <br />become problem that command a reactive position. <br />