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Quality Control & Training Program Quality Control Proe:ram Our focus on quality control is centered on our employee's performance to a project, therefore; we match quality of service and productivity to efforts made to provide it. Consequently, comprehensive quality control involves all project participants effort put together to ensure that contract specifications are satisfied. We achieve this by emphasizing technical and safety training. Chi-Ada utilizes a quality control program that covers all the services stated in the scope of services. Our quality control program also helps us determine if our employee's are following proper working procedure. Listed below is how our quality program is conducted. Methods of Identifying Problems We make comprehensive effort on every contract we undertake by teaching the custodians how to review all tasks before proceeding on the next assignment. Supervisors provide additional levels of formal inspections. Through reports and observations all data will be analyzed: . To establish trends . To determine corrective actions . To access effectiveness of corrective action when implemented With our comprehensive surveys and analyses, we will maintain project performance at acceptable levels. Early Detections We use a total quality control effort to ensure that our QCP is functioning properly. We combine this with our inspection system and accompanying inspection schedule to detect quality control problems before they amount to a deficiency or discrepancy. Because we closely supervise custodians and the service they provide, problems are discovered early in quality assurance. History has proven that inspections by double checking of services completed are more effective than monitoring and other surveillance because minor problems will be illusive in the eye of a camera. Routine check-ups of assignments such as our continuous inspections have significantly reduced the potentiality of future problems and the need for timely corrective actions. Correction and Preventing of Quality Control Problems Chi-Ada Corporation double check strategy is used to address quality control problems. First, corrective action is taken too immediately eliminate the problem. After correction, the work is re-inspected to verify if the quality Contract standards are met. If the problem occurs again, then the problem is reported to the person responsible for that area or task. Second, immediately after correction, the Supervisor will prepare a Quality Control Inspection Report. The report states the work requirement, location, and grades it on a scale of 1-5. The supervisor decides 26