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<br />Deficiency Response. Project deficiencies (public or private collateral damage) will be posted, tracked, and
<br />reported in a timely manner to the City. Reports will fully describe the deficiency, supply evidence of a 24 hour
<br />response, of the conflict resolution, and of the corrective action to prevent future occurrences. Releases of repair or
<br />monetary settlements will be supplied to the City representative in a timely fashion.
<br />Project Organization. The recovery will proceed in accordance with a flexible, modular, coordinated and objective
<br />plan of action that can be easily adjusted or scaled to accommodate an ever changing recovery environment and
<br />mission. Operations, to the greatest extent practicable, will be efficient, unified, and cost-effective, meeting the full
<br />and utter approval of the City. And deviations from the City's expectations or standards will be corrected in the
<br />shortest time possible.
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<br />Site Quality Control & Assurance Overview
<br />AshBritt employs a team of Quality Control Supervisors (QA/QCs) to monitor the overall safety and quality standards
<br />of the operations in the affected work area (debris collection zones, temporary disposal sites, and other public or private
<br />property, as applicable). QA/QCs enforce FEMA guidelines for debris eligibility, safety, project work rules,
<br />compliance with applicable laws, and timely follow-up to homeowner complaints and concerns, as well as specific City
<br />requests.
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<br />Specifically, QA/QCs assist in overseeing staging areas, crew certification and coordination, collection zones and crew
<br />navigation, and in enforcing our "clean as you go", traffic control and debris securing (i.e., tarping, load heights and
<br />weights) policies, as well as our safety and environmental plans. They conduct random equipment and vehicle
<br />inspections and tool-box safety meetings in the field. They enforce work hour and zone collection boundaries and
<br />ensure necessary corrective actions. They coordinate field operations with "other" contractors. They coordinate,
<br />monitor, compile and spot check all field documentation and reporting, and they act as field liaisons for our senior
<br />management. They oversee all damage reports and settlements. Moreover, throughout the recovery, QA/QCs monitor
<br />and report any threats to public health and safety, and track the overall progress of the cleanup, ensuring our collection
<br />passes are carried out as efficiently and safely as possible.
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<br />Our subcontractors are held accountable for repairing all collateral damages (both public and private) as a result of their
<br />negligence or accidents while carrying out the recovery. We encourage subcontractors to take due care when conducting
<br />cleanup operations; still some damage is unavoidable. We urge them to complete repairs within their capabilities
<br />immediately after they occur. If not discovered or when not feasible, our QA/QCs will respond to research and to
<br />ameliorate the situation. As a rule, QA/QCs will contact the person(s) making claims regarding damages within 24
<br />hours of receiving said claim. Often contact is made sooner. Our QA/QC Compliance Manager tracks all damage
<br />claims (deficiencies) utilizing our advanced recovery tracking program, and ensures that proper follow-through is
<br />conducted with incidents that warrant prolonged attention. He assigns, as needed, QA/QCs to particular cases. After
<br />exhaustive investigation and communication, our QA/QCs, Project Manger and claimants discuss information such as
<br />method of repair and timeline for completion. We are committed to repairing all damages expeditiously (generally,
<br />within 30 days). Our QA/QCs obtain signed unconditional releases upon the resolution of each property damage claim.
<br />These indemnify the City and AshBritt from future actions associated with the claim. A Deficiency Tracking Report and
<br />copies of any executed releases will be provided to City representatives on a weekly basis and at the end of the project
<br />for appropriate closeout.
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<br />AshBritt will ensure that all surface damage, such as rutting and pavement damage attributed to our subcontractors, we
<br />be filled to grade with like material and repaired to pre-damage conditions. We will diligently investigate and repair all
<br />damage caused by our equipment to existing grade, road shoulders, sidewalks, drainage, structures, trees, shrubs,
<br />grassed areas, landscaped and other improved property, et cetera. Our crews and all field personnel are mandated to
<br />preserve and protect, to the best of their abilities, all existing structures, infrastructures, vegetation on or adjacent to the
<br />area of work (curbside or otherwise). We will repair or replace with like materials all damaged mailboxes on the same
<br />day that the damage occurs, to the best of our abilities. QA/QCs through field supervisory vigilance will ensure to the
<br />best of their abilities that all staff and subcontractors providing service to the City will adhere to AshBritt's high
<br />standards of operations.
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<br />Safety, Quality & Environmental Control Overview
<br />It is paramount to AshBritt to conduct our work with the highest levels of safety, quality and environmental
<br />stewardship. We hold all of employees and subcontracting partners responsible for meeting these standards. We
<br />enforce comprehensive Health & Safety, Quality Control and Environmental Control Plans. AshBritt considers safety
<br />and environmental concerns seriously in any disaster recovery operation, and we have an impeccable record to show for
<br />it. As stated prior, during our management of Hurricane Katrina under the USACE, we maintained a less than .0 I
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<br />A<~hBritt. Inc:. I Sunny Isles Beach, FL I RFP No. 08-07-01
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