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<br />o <br /> <br />" <br /> <br />IQ <br /> <br />It is essential to provide oversight of these items by instruction and monitoring by our quality <br />control staff. All crew supervisors are required to report directly to our sector QC mangers on all <br />damage issues to infrastructure. <br /> <br />Protection of Infrastructure is also a element vital to the overall health and safety of our crews <br />and citizens. Trucks striking power lines and other utilities can cause serious injury and even <br />death from careless activities during recovery. <br /> <br />For example, DRC crew leaders are instructed to ensure that each and every load is trimmed and <br />inside the body of the hauling unit; this nearly eliminates the possibility of overhanging debris <br />that can cause a power line break and create an electrical hazard. <br /> <br />DRC operates a damage hotline on all projects. There will be a complaint manger assigned to <br />each specific mission that is responsible for handling all infrastructure damage and repair. This <br />program will be announced in the affected area by various means of pubic service <br />announcements (PSA's) detailing our (800) number and response team. <br /> <br />The protection of infrastructure begins with the quality control over the entire mechanical <br />operations of the recovery and is completed by the quick, effective response and repair. DRC <br />will investigate all damages and complaints immediately and make resolutions within 24 hours. <br />Critical items will be mitigated on the spot. <br /> <br />PROPER LOADING AND UNLOADING OF TRUCKS <br /> <br />Proper Loading and Unloading of Trucks <br /> <br />The quality and safety standards of the loading and unloading functions during a recovery <br />operation are handled by management of DRC and supplemented by primary subcontractor <br />management. <br /> <br />Loading <br /> <br />Loading of debris from ROWand ROE's can be potentially dangerous, inefficient and In- <br />eligible. Items of concern are: <br /> <br />I. Segregation of Waste <br />2. Bunching of debris <br />3. Removal methods and equipment <br />4. Safe Loading of debris <br />5. Traffic Control <br />6. Eligibility Monitoring <br />7. Truck ticketing - documentation <br />8. Loading residuals at debris site for final disposal <br /> <br />62 <br />