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NEW WORLD SYSTEMS CORPORATION <br /> STANDARD SOFTWARE MAINTENANCE AGREEMENT <br /> This Standard Software Maintenance Agreement(SSMA)between New World Systems Corporation(New <br /> World)and Sunny Isles Beach.Florida(Customer)sets forth the standard software maintenance support services <br /> provided by New World. <br /> 1. Service Period 4 +h:Nod •vie, tl)yc,R tcp:144 conivvifVlc/VIq 5/i/i gNoj <br /> 7 pan avfovbnai�r$hI y review Igoe. 4*012 coy)sit vt?vt ow ye 4 <br /> This SSMA shall remain in effect fo . . . - :. .. •. : - -: .. : , . +er 6m <br /> *tree (3)Y 5. <br /> 2. Services Include <br /> The following services or features are available under this SSMA: <br /> (a) Upgrades, including new releases,to the Licensed Standard Software(prior releases of Licensed Standard <br /> Software application packages are supported no longer than nine(9)months after a new release is <br /> announced by New World). <br /> (b) Temporary fixes to Licensed Standard Software(see paragraph 6 below). <br /> (c) Revisions to Licensed Documentation. <br /> (d) Reasonable telephone support for Licensed Standard Software on Monday through Friday from 8:00 a.m. <br /> to 8:00 p.m.(Eastern Time Zone). <br /> (e) Invitation to and participation in user group meetings. <br /> Items a,b,and c above will be provided to Customer by electronic means. <br /> Additional support services are available as requested by Customer using the then-current hourly rates or applicable <br /> fees. Exhibit B of your original License Agreement has a description of support services available. <br /> 3. Maintenance for Modified Licensed Standard Software and Custom Software <br /> Customer is advised that if it requests or makes changes or modifications to the Licensed Standard Software, <br /> these changes or modifications(no matter who makes them)make the modified Licensed Standard Software <br /> more difficult to maintain. If New World agrees to provide maintenance support for Custom Software or Licensed <br /> Standard Software modified at Customer's request,then the additional New World maintenance or support services <br /> provided shall be billed at the then-current Exhibit B hourly fees plus reasonable expenses. <br /> 4. Billin <br /> Maintenance costs will be billed annually as detailed on the following page. (Any Exhibit B support or service hours <br /> and travel costs incurred are billed weekly for the previous calendar week.)If taxes are imposed,they are the <br /> responsibility of the Customer and will be remitted to New World upon being invoiced. <br /> 5. Additions of Software to Maintenance Agreement <br /> Additional Licensed Standard Software licensed from New World will be added to the SSMA as they are installed at <br /> Customer's location. Maintenance costs for the additional software will be billed to Customer on a pro rata basis <br /> for the remainder of the current maintenance year and on a full year basis thereafter. <br /> (Rev SSMA 03/06) CONFIDENTIAL Sunny Isles Beach,FL -. <br /> .1 <br />